Partner Manager

About FLYX

FLYX is an omnichannel cloud software solution for retail, restaurant chains, and mobility hubs, helping dynamic businesses managing networks of stores or restaurants digitize their sales channels and simplify customer loyalty. The platform unites order management, loyalty, and operations into a single connected ecosystem — used in several locations globally by brands like Burger King, Exki, Quick, and Renmans. Headquartered in Brussels, FLYX is on a mission to help retailers and restaurant chains turn every customer interaction into a seamless, connected experience.

Role Description The Partner Manager role at FLYX Cloud is a full-time based in Brussels. In this role, the Partner Manager will build and maintain strong relationships with strategic partners, ensuring alignment with FLYX Cloud’s solutions and business objectives. Day-to-day responsibilities include identifying new partnership opportunities, managing partner onboarding, coordinating joint go-to-market activities, and monitoring partner performance. The Partner Manager will collaborate closely with internal teams such as sales, product, and marketing to support partner enablement and ensure partners are well-informed about product updates and key initiatives. This role also involves analyzing partnership outcomes, preparing reports, and recommending actions to optimize partner engagement and growth.

Key Responsibilities

Partner Network Management

• Own and grow FLYX's portfolio of international partners
• Act as the main point of contact for existing partners, ensuring strong, productive relationships
• Monitor partner performance and engagement; identify underperforming or dormant partners and re-activate them
• Develop and maintain a partner tiering/segmentation model to prioritize effort

Partner Recruitment & Development

• Identify, prospect, and onboard new international partner companies aligned with FLYX's target markets
• Build a scalable partner recruitment process (sourcing, qualification, negotiation, contracting)
• Negotiate and structure partnership agreements (commercial terms, commission structures, exclusivity where relevant)

Evangelism & Enablement

• Educate and train partners on the FLYX solution, value proposition, and use cases
• Develop partner-facing sales tools, pitch decks, and enablement materials
• Run onboarding sessions, webinars, or workshops to ensure partners can confidently sell FLYX
• Keep partners updated on product developments, roadmap, and positioning

Pipeline & Client (Lead) Management

• Manage and track leads generated through the partner network end-to-end
• Support partners in qualifying and progressing deals, stepping in on key opportunities as needed
• Ensure smooth handoff between partner-sourced leads and internal sales/success teams (if applicable)
• Maintain accurate reporting on partner-sourced pipeline, conversion rates, and revenue contribution

Strategy & Reporting

• Define and track partner program KPIs (number of active partners, partner-sourced revenue, deal velocity, etc.)
• Report regularly to the CEO/leadership on partner network health and pipeline performance
• Continuously refine the partner strategy based on market feedback and results

Required Qualifications

• 3–5+ years of experience in partnerships, channel sales, business development, or B2B sales (SaaS/tech environment preferred)
• Proven track record of building and managing international partner or channel networks
• Strong commercial acumen — comfortable owning both relationship-building and revenue targets
• Excellent communication and presentation skills, with the ability to evangelize a product convincingly
• Experience managing a sales pipeline/CRM and reporting on partner-sourced leads
• Fluent English is a requirement given the international scope - preference for Dutch native speaker. French is a plus.

Preferred Qualifications

• Experience in the Tech and Retail industry
• Existing network of relevant international partners or channel contacts
• Experience working in a scale-up/SME without a large partnerships team infrastructure

Key Competencies

• Autonomous and entrepreneurial — comfortable owning the partner strategy with limited internal support
• Relationship-builder with strong negotiation skills
• Hunter mentality for new partner acquisition, balanced with account-management discipline for existing partners
• Cross-cultural fluency for working with international partners
• Comfortable juggling partner management and lead/pipeline management simultaneously