Partner Manager

Who you are

• 3–6 years of experience in partner management, alliances, channel sales, or related roles
• Experience working with ecommerce agencies, integrators, or SaaS partner ecosystems
• Strong relationship-building and communication skills
• Ability to manage multiple partners and priorities simultaneously
• Comfort working cross-functionally with Sales, Solutions, and Marketing
• Nice to Have: Experience in ecommerce or adjacent SaaS platforms, Familiarity with partner programs, certifications, and enablement frameworks and Experience supporting mid-market or enterprise customers

What the job involves

• We are seeking a Partner Manager to build, manage, and grow relationships with ecommerce agencies, systems integrators, and technology partners
• This is a professional-level role focused on partner enablement, pipeline development, and long-term relationship management
• The Partner Manager acts as the primary point of contact for assigned partners, helping them successfully position, sell, and deliver ecommerce solutions while aligning partner goals with company strategy
• Own relationships with a portfolio of agency and technology partners across North America
• Serve as the primary point of contact for partner communication, escalation, and support
• Build long-term, trust-based relationships with partner leadership and delivery teams
• Onboard new partners and guide them through training, certification, and go-to-market readiness
• Enable partners on platform positioning, differentiation, and target use cases
• Support partners in building internal expertise and delivery capabilities
• Collaborate with Sales and Solutions teams to support partner-sourced and partner-influenced deals
• Assist partners with deal strategy, account planning, and opportunity qualification
• Track pipeline, revenue impact, and partner performance metrics
• Support partner programs, tiers, and incentives
• Identify opportunities to improve partner engagement, productivity, and satisfaction
• Provide structured feedback from partners to internal Product, Sales, and Marketing teams
• Support co-marketing initiatives, events, webinars, and joint customer success stories
• Encourage partner participation in events, certifications, and community initiatives
• Partner-influenced pipeline and revenue, Partner engagement and activation levels, Partner satisfaction and retention, Completion of enablement and certification goals and Growth in active, productive partners

Benefits

• Mobile Working: Whether you live just around the corner or far away - we offer you the flexibility to mobile working. We connect talents from different countries and create a diverse, international work environment.
• Mobile Working Abroad: Shopware empowers you to work temporarily from across the EEA and beyond. For more freedom, focus, and global connection.
• Sports (Urban Sports Club): Enjoy free access to Urban Sports Club (M package), including the app, on-demand workouts, and local sports facilities. Want to upgrade? You can, with a small personal contribution.
• Special Leave Days: Special life events deserve special recognition. Shopware may grand additional paid leave days for special occasions, such as weddings, moves, or volunteer work.
• Private Hardware Use: Work-life meets tech-life. You're welcome to use your Shopware hardware, whether it's your monitor, headphones, or laptop also for private purposes.
• Phone Contract/Reimbursement: Stay connected -wherever you are. We cover parts of your mobile phone costs. Depending on your country, you will either receive a monthly allowance or we will provide you with a phone plan.
• Shopware Coins: Become a true co-create of Shopware's journey. With our voluntary VSOP program, you share in our long-term success and shape the future with us.
• Educational Leave: Learning is more than a nice-to-have. We support your individual development with up to 5 additional workdays per year for recognised, job-related training.
• Learning & Development Offers: Grow with us. We offer a wide range of training opportunities, from e-learning and expert-led training to conferences.
• Career Progression Framework: With transparent career paths and clear development criteria, we support your personal journey at Shopware.
• Mentoring @ Shopware: Our mentoring and buddy programs pair you with experienced colleagues who support your personal and professional development.
• Events: From team events and BBQs to our big annual Shopware Kick-Off, our events build community and strengthen our culture.
• English for everyone: Join our free English and training to grow your skills and strengthen international collaboration.
• Employee Assistance Program: We've got your back - 24/7. In case of professional or personal challenges, you'll have access to immediate, free, and anonymous support from external experts.
• Employee Referral Bonus: If a new employee is hired based on your recommendation, you will receive a referral bonus of up to €2,500.
• 10 Year Anniversary Vacation: 10 years with Shopware? As a thank-you for your loyalty and commitment, you will receive either an additional four weeks of paid vacation or a one-time payment - the choice is yours.
• Welcome Backpack (incl. Merch & Clothes): Your journey with Shopware starts with a backpack full of surprises. Teamwear, premium merch, and your very own Cody.