Partner Operations Administrator

Company Description

Leasing.com is the leading UK car leasing comparison platform, bringing together millions of leasing deals from trusted brokers, motor manufacturers, funders and franchised dealers. As the inventor of car leasing comparison in the UK, Leasing.com has been helping motorists find their dream vehicle for over 25 years. The company focuses on making the leasing process straightforward, user-friendly, and well-supported through online guides and responsive customer assistance. Leasing.com is also expanding through the introduction of used vehicle leasing, it's Insight data service, motorcycle leasing comparison and vehicle salary sacrifice service.

Purpose of the Role

To provide accurate, responsive and well-organised administrative support to the Partner Operations function which sits within Leasing.com’s Partnerships Team. The role maintains essential company records, coordinates routine partner and consumer requests, supports reporting and commercial activity and ensures agreed processes are followed consistently, with complex or sensitive matters escalated promptly to the Partner Operations Manager.

Key Areas of Responsibility

1. Operational Excellence

• Provide administrative support to the Partnerships Team on day-to-day operational activities.
• Monitor and respond to queries received from partners, consumers and internal colleagues via the Leasing.com ticketing system.
• Maintain internal records and support documentation.
• Process CRM orders, vehicle image change requests, consumer reviews and other agreed operational tasks in accordance with internal procedures.
• Professionally answer incoming telephone queries.
• Respond to company reviews through our online review platform.
• Support the compliance team with ad hoc requests.

2. Partner Support

• Support advertising partners with leasing offer administration, including preparing and loading data feeds, removing deals and maintaining secure FTP access.
• Provide first-line guidance using approved materials and escalate technical, complaint or compliance matters to the relevant person or team.
• Prepare reports and presentations as required for partner meetings.
• Maintain training guides, FAQs and standard communications for partners and colleagues.

3. Data & Reporting

• Update CRM records and other business systems accurately.
• Run, format and distribute scheduled Partner Operations reports, including on benchmarking, used car leasing, pricing exceptions and support ticket activity.
• Complete routine data checks, highlight missing or inconsistent information and support corrective action.
• Collate monthly activity information for review by the Partner Operations Manager.

4. Commercial Activities

• Complete administrative tasks to ensure the successful running of the Partnership Team’s Sponsorship bookings.
• Maintain accurate booking details, content requirements, approvals and reporting for Leasing.com's commercial activities.

5. Compliance & Process Support

• Follow approved Standard Operating Procedures (SOPs) and keep evidence of completed checks and actions.
• Provide administrative support for complaints and other controlled processes, escalating any urgent matters as is necessary.
• Complete annual regulatory training.
• Assist with reviewing and updating SOPs, templates and quality records within Leasing.com’s Quality Management System.
• Handle partner, consumer and company information carefully and in line with applicable policies.

Role Requirements

• GCSE-level education or equivalent, including English and Mathematics.
• Clear written and spoken communication skills are essential, along with a professional manner and customer-orientated approach are essential.
• Strong attention to detail, reliability and the ability to manage numerous ongoing priorities to deadlines are necessary.
• Competence in Microsoft Word, Excel, PowerPoint and Teams.
• Previous experience in administration, customer service, data entry, sales support or similar is desirable.

Salary and benefits at Leasing.com

• Competitive salary. Please contact us for the salary range.
• Up to 25 days annual leave, plus Bank Holidays.
• Up to four additional working days leave over Christmas.
• Buy and sell additional/surplus holiday leave.
• Performance-related bonus scheme.
• Death in Service cover.
• Company contributory pension scheme.
• Optional private medical insurance.
• Optional Health Cash Plan.
• Employee Assistance Programme.
• Regular training opportunities to help your ongoing professional development.

If you think you are suitable for this role then please get in touch. Interviews will likely be held in late October and early November with the successful candidate starting in December 2026.