Partner Operations Manager

Who you are

• 4+ years of professional experience in partnerships, business development, marketing, or a related field; bachelor's degree in a related field or equivalent work experience
• Strong interpersonal and relationship management skills, with a collaborative mindset and a genuine interest in building lasting partnerships
• Comfortable working with data to generate insights and inform recommendations
• Detail-oriented, with the ability to balance multiple priorities and adapt to evolving needs
• Effective communicator who is comfortable presenting ideas and updates to a range of stakeholders
• Self-directed and proactive, while also embracing teamwork and shared success across teams
• You actively look for ways AI can improve your work, from accelerating analysis to approaching problems from a different angle, while staying thoughtful about accuracy, data sensitivity, and where editorial or human judgment still belongs
• You're bringing ideas for how the team can work more effectively, including where AI-generated content needs a human check for brand and compliance
• Experience in financial services or lending
• Familiarity with affiliate, lead-gen, or partnership marketing models
• Experience using AI-powered reporting or analytics tools in a marketing context
• Our ideal candidate will be flexible working across time zones when necessary

What the job involves

• Partnerships are a growing marketing channel for Happen Bank, connecting us with the largest personal finance websites and top brands to attract new borrowers and deliver real value to our members
• As the Partner Marketing Manager, you'll help nurture existing partner relationships and support the onboarding of new partners, balancing strategic thinking with hands-on execution
• You'll work across Marketing, Product, Credit Risk, Engineering, and Legal/Compliance to keep Happen Bank a competitive, best-in-class solution in the lending space
• Own the day-to-day management and ongoing optimization of partner relationships, including planning, execution, and performance tracking
• Partner cross-functionally to improve the end-to-end borrower experience, reducing friction and strengthening conversion
• Support the onboarding and launch of new integrations and campaigns with new and existing partners, coordinating across teams to bring initiatives to market efficiently
• Build and deliver clear, transparent reporting on performance, project status, insights, and opportunities to internal and external stakeholders
• Use AI tools to accelerate reporting, data analysis, and content development, applying judgment about where human review still matters
• Identify opportunities to test, learn, and improve partner performance while balancing business goals with a strong member experience
• Flag risks or blockers early and work with stakeholders to resolve them

Benefits

• Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
• A hybrid work model that balances in-office and work from home
• Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
• Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
• Mothers Rooms and hospital-grade pumps in every LC office
• Generous and varied mental health benefits
• Wellness program with cash incentives — earn up to $75 per month for being active
• Paid volunteer time and donation matching
• Onsite gym, locker room, bike room, and fitness classes (depending on location)
• Café with our own in-house barista
• Stocked pantries with healthy snacks and drinks
• Technology-forward and collaborative office spaces