Partner Operations, MSSP

For our client, we are seeking a Partner Operations, MSSP to join the team of a leader in the Telecommunications & Hardware space.

This role will own the operational framework that supports partner onboarding, activation, billing, renewal, and offboarding across complex service-provider relationships. The position is focused on building scalable processes and controls that improve partner experience, strengthen reporting, and support recurring-revenue operations. You will collaborate closely with internal stakeholders to translate ambiguous requirements into clear workflows and reliable operating practices. The work will help ensure efficient partner management, accurate licensing and billing, and stronger visibility into engagement and performance.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $115,000 – $136,000 annually

Responsibilities

• Manage the full partner lifecycle, from onboarding through renewal and offboarding.
• Establish clear workflows for stakeholder relationships across various levels.
• Coordinate essential processes including licensing and billing.
• Differentiate operating rules for service-provider relationships from traditional models.
• Monitor partner activation and coordinate plans for accounts with low engagement.
• Build comprehensive reporting frameworks to track operational metrics.

Qualifications

• 4+ years of experience in Partner or Channel Operations supporting recurring-revenue business models.
• Understanding of consumption and partner economics pertinent to MSSP, MSP, and Telco.
• Proven ability to manage complex partner and customer account hierarchies effectively.
• Skills to translate ambiguous requirements into structured processes and controls.
• Hands-on knowledge of Salesforce or similar CRM systems.
• Strong analytical and project management skills along with effective communication.
• Track record of developing scalable operational processes.

Benefits

• Inclusive team environment that promotes diversity and growth opportunities.
• Access to multiple career development pathways within a dynamic team.
• Collaborative and innovative work culture encouraging creativity.
• Hybrid and remote work options depending on role and location.
• Comprehensive benefits including health, vision, and dental insurance for employees and families.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.