Partner Payment Process Analyst | Hybrid

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

Purpose:

• Responsible for planning and designing enterprise-wide business solutions for external customers.

• The Technology Transformation SME is accountable to lead the requirements gathering and implementation of all new Technology deployed within the GRSO GCC direct and indirect organization across all supported geographies.

• The SME will liaise with XDX teams as well as operational teams to ensure the correct set-up and processes are created, signed off, and deployed.

• The role will also have responsibility to maintain and support existing technology including telephony

Scope: 
Specific:

• Individual contributor

• Global role accountable for GCC Americas and EMEA support

• No financial budget

Primary Responsibilities:

• Act as SME on behalf of GRSO GCC teams within XDX led projects to define requirements for new technologies to be implemented

• Liaise with operations team to ensure all requirements are captured and documented correctly

• Ensure alignment and sign off

• Work with Technical teams to design functionalities and test that they meet the scope and requirements

• Work with training and process teams to prepare operational deployment

• Monitor and track roll out within all operation

• Support operations in early life days to learn how to manage and monitor the new technology

• Work with XDX team for current system upgrades