Partner Relations Administrator

About the role

The Partner Relations Administrator manages day-to-day relationships and operations with Online Travel Agency (OTA) partners. This includes handling OTA bookings, onboarding and training new accounts, resolving partner concerns, tracking sales performance, and maintaining accurate contract and documentation records.

Key responsibilities

• Monitor, process, and confirm bookings received from OTA partners.
• Ensure booking details are accurate and updated across systems.
• Coordinate with internal teams (reservations, operations, finance) to resolve booking discrepancies.
• Follow up with newly onboarded OTA partners to ensure a smooth setup and activation.
• Train partners on booking procedures, rate and inventory updates, and company policies.
• Receive, log, and resolve partner complaints promptly and professionally.
• Investigate accounts with no bookings and identify causes.
• Prepare and maintain the sales tracker for all OTA partners.
• Compile regular reports on bookings, revenue, partner performance, and account status.
• Review partner contracts for completeness, accuracy, and compliance with company terms.

About you

• Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field.
• Experience in OTA management, reservations, or partner/account support.
• Strong communication, follow-up, and problem-solving skills.
• Proficient in MS Office (especially Excel) and booking or extranet systems.
• Detail-oriented, organized, and able to manage multiple accounts.

About us

Elite Havens is a leading provider of luxury vacation villas in Asia, renowned for its commitment to excellence, innovation, and exceptional guest experiences.