PARTNER RELATIONS SPECIALIST

We are looking for a Partner Relations Specialist to join our Member Rewards team at Head Office. In this role, you will be responsible for sourcing, onboarding, and managing strategic benefit partners while building and maintaining strong, long-term relationships. You will play a key role in delivering an exceptional Member Rewards programme by coordinating partner campaigns, supporting operational excellence, and identifying new partnership opportunities that create value for both members and business partners.

You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES INCLUDE:

• Develop and maintain strong relationships with benefit partners, acting as their primary point of contact.

• Source, negotiate, onboard, and enable new benefit partners.

• Coordinate and execute partner campaigns and loyalty offers.

• Manage partner performance, reporting, and continuous improvement initiatives.

• Collaborate with internal teams, including Brand and Advertising, ICT, Finance, Legal, and Risk, to ensure successful programme delivery.

• Oversee operational processes, including partner integrations, reward fulfilment, and issue resolution.

• Monitor compliance with regulatory requirements, including POPIA and internal governance standards.

• Analyse partner performance data and provide insights to improve member engagement and programme effectiveness.

• Bachelor's degree in Business Administration, Project Management, Industrial Engineering, Client Service, Quality Assurance, or a related field.

• A minimum of 5 years' experience in partner management, loyalty programmes, or client operations.

• Experience within financial services, insurance, banking, or another regulated environment.

• Experience in rewards-based loyalty programmes, data reporting, or reward fulfilment will be advantageous.

• Excellent relationship management and stakeholder engagement skills.

• Strong communication, negotiation, and customer service abilities.

• Project and process management skills.

• Analytical thinking with strong attention to detail.

• Problem-solving and decision-making skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office and other business systems.

Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. “Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.”