Partner Relationship Executive – Hindi

Partner Operations Executive – Hindi

Location: Bangalore
Employment Type: Full-Time
Experience: 1–4 Years
Department: Operations
Language: Hindi – Mandatory
Reporting Manager: Team Lead – Operations

About the Role

We are looking for a proactive and result-oriented Partner Operations Executive to manage partner relationships, drive performance, improve retention, and ensure smooth day-to-day operations.

Key Responsibilities

• Manage assigned partners and maintain strong relationships through regular calls, meetings, and follow-ups.
• Track partner performance and key metrics such as activity, call duration, productivity, engagement, and retention.
• Identify low-performing partners, understand performance gaps, and implement improvement plans.
• Handle partner queries and coordinate with Product, Tech, Finance, Support, and other teams for timely resolution.
• Drive partner retention, engagement, reactivation, and overall account growth.
• Conduct partner training, feedback sessions, and performance reviews.
• Analyse operational data and prepare daily/weekly/monthly reports.
• Identify process gaps and suggest initiatives to improve partner experience and operational efficiency.
• Communicate campaigns, rewards, policy updates, and business initiatives to partners.
• Maintain accurate trackers and ensure timely follow-up on pending actions.

Key KPIs

• Partner retention and engagement
• Active partner percentage
• Partner productivity and performance
• Call duration/activity
• Query resolution TAT
• Partner reactivation
• New partner activation
• Performance improvement
• Revenue/business contribution

Requirements

• 1–4 years of experience in Operations, Key Account Management, Partner Management, Customer Success, Customer Operations, or similar roles.
• Hindi communication is mandatory.
• Strong communication, relationship management, and problem-solving skills.
• Good analytical skills and ability to work with operational data.
• Strong Excel/Google Sheets knowledge.
• Experience with tools such as Airtable, Retool, Mixpanel, ClickUp, or similar platforms is an advantage.
• Strong ownership, follow-up, and ability to work in a fast-paced environment.
• Experience in customer/partner calling, voice process, customer support, or relationship management will be preferred.
• Experience in a consumer-tech, app-based, marketplace, or partner-network company is a plus.

Who Can Apply?

Candidates from backgrounds such as:

Customer Success | Customer Operations | Partner Operations | Partner Management | Customer Support | Voice Process | Relationship Management | Operations

If you have strong Hindi communication + calling + customer/partner handling + follow-up experience, this role could be a good fit.

Apply: [email protected]

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person