Partner Relationship Manager

Who you are

• 3+ years in a partner-facing role
• A track record of managing relationships — not just maintaining them
• A natural at keeping multiple stakeholders happy at the same time
• Strong communicator — clear, calm, and direct
• Experience in SaaS or B2B tech
• Based in North America, with flexibility to work across time zones when needed
• Experience in AP automation, P2P, or spend management solutions
• Background in channel, alliances, or partner ecosystem roles
• Familiarity with CRM or partner management tools

What the job involves

• As Partner Relationship Manager, you will be the main point of contact for our North America partner portfolio. You will make sure partners feel supported, stay engaged, and have everything they need to succeed with Medius
• Our NA partner delivery team is growing fast — and we need someone to own the day-to-day of those relationships, so our Partner Delivery Manager can focus on the bigger picture
• You do not need to know our product inside out on day one. What matters is that you know how to build trust, keep things moving, and solve problems before they become issues
• Own the day-to-day relationship with a portfolio of NA partners — be their go-to person
• Keep a close eye on partner health: satisfaction, engagement, and how things are tracking
• Coordinate across internal teams (sales, support, services) to get partners what they need
• Be the first to hear about issues, and the first to start fixing them
• Prepare partner performance reviews
• Keep partner records and activity logs current — no surprises for anyone
• Support onboarding for new partners coming into the NA region

Benefits

• Flexible working hours
• Essential software and equipment
• 20 days PTO, Employer matched 401K, Dental, Medical and Vision
• Car Allowance
• Private Medical, Health, Dental Care for Employee and Immediate Family
• Pension Scheme
• 26 days Annual Holidays (including birthday) plus Bank Holiday
• Remote Working where required (office in Manchester & London)