Partner Relationship Manager - Operations - JG

About the Role

We are looking for a Partner Relationship Manager to own the end-to-end journey of business partners, from onboarding through certification cycle support and issue resolution. This is a client-facing operations role requiring strong communication, disciplined time management, and relationship management skills.

Key Responsibilities

• Relationship lifecycle management including onboarding, coordination, and engagement
• Acting as the primary contact for partner queries, escalations, and follow-ups
• Coordinating certification workflows end-to-end: applications, audit scheduling, certification decisions
• Tracking report submissions between partners, auditors, and internal teams
• Managing timelines across multiple partner accounts and proactively flagging delays
• Coordinating surveillance, recertification schedules, and scope extension requests
• Liaising with internal teams for contract review, quotation support, and certification cycle planning
• Maintaining accurate records in CRM/CB management systems
• Supporting nonconformity follow-up coordination and closure verification tracking
• Preparing MIS/status reports and dashboards in Excel for management visibility
• Handling day-to-day customer communication with responsiveness and professionalism

Mandatory Requirements

• Operational process knowledge: End-to-end understanding of certification body operations
• Excellent communication: Strong verbal and written skills

Must-Have Skills

• Client/partner relationship management ability
• Sharp time management across multiple accounts
• Basic working knowledge of ISO management system standards (e.g., ISO 9001) and certification report formats
• Proficiency in Microsoft Excel, Word, and CRM/DMS tools
• Well-organized, proactive, and able to work independently

Good-to-Have Skills

• Prior exposure to certification bodies, audit firms, or compliance-driven services
• Familiarity with IAF Mandatory Documents or accreditation requirements
• Experience with certification management software or CB/CRM platforms
• Understanding of CAPA/nonconformity handling processes
• Exposure to process improvement or Lean/Six Sigma fundamentals

Ideal Candidate Profile

• 4-5 years of experience in client relationship management, business coordination, or operations
• Certification/compliance industry background is a plus but not mandatory
• Comfortable being the primary escalation point and coordinating across teams to drive outcomes

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.