Partner Services Manager

Who you are

• 8+ years related experience, with a minimum of 2 years of Optro Experience working with the Optro Platform or other GRC platforms
• Experience working with partners in an enterprise software ecosystem (training, escalations, monthly webinar, advisor)
• Experience advising complex enterprise software implementations
• Trained across multiple product lines and willingness to learn modules outside current scope
• Experience working across multifaceted teams to deliver on software implementation engagements
• Strong communication and stakeholder management skills, including comfort presenting to senior audiences
• Ability to manage ambiguity and operate with autonomy while aligning to a broader strategy
• Analytical mindset with the ability to identify root causes and drive cross functional process improvement
• Strong, leadership judgment — comfortable making decisions independently

What the job involves

• The Partner Services Manager (EMEA) will lead partner enablement and delivery across EMEA/MENA & APAC acting as Optro's on-the-ground authority for the region
• Based in London, this person will set the pace for how partners across these regions are enabled, certified, and supported — building the policies, processes, and solving real delivery challenges that will keep the region running smoothly and independently
• You’ll work directly with partners and internal teams to turn strategy into execution—testing, refining, and improving how Optro enables partner success
• Reporting into the Director of Partner Services, this role is designed for an experienced leader who can own the EMEA/MENA/APAC region — setting direction, building policy and process, and making sound decisions independently
• As a Partner Services Manager (EMEA), you will support the execution and delivery of Optro’s partner services strategy by owning key partner relationships, enablement initiatives, and delivery outcomes
• Execute structured partner enablement training plans aligned to partner maturity and Optro modules
• Continuous enablement of partners - monthly calls covering new features, methodology and tooling updates
• Support partners in building and operationalizing Centres of Excellence, driving delivery readiness and scalability
• Track partner capability development and readiness milestones, escalating risks and gaps proactively
• Act as the day-to-day Partner Services owner for assigned partners
• Maintain strong partner relationships focused on delivery quality, capability growth, and operational excellence
• Support partner maturity progression toward greater delivery self-sufficiency
• Work closely with Sales to ensure opportunities are partner-ready and transition smoothly into delivery
• Recommend appropriate engagement models based on partner capability, maturity, and deal complexity
• Collaborate across Sales, Alliances, Solutions, Services, and Product to support partner success
• Manage partner delivery escalations, conducting root cause analysis and implementing corrective actions
• Identify recurring delivery challenges and contribute to improvements in enablement, tooling, and operating models
• Acting as an advisor as needed on partner implementations
• Prepare executive-ready updates on partner performance, risks, and progress toward strategic outcomes
• Develop expertise in partner services best practices with a growth path toward people leadership

Benefits

• Health and wellness benefits: High quality health plans and access to hormonal and family-building support.
• Time away from work: Generous paid time off including vacation, holidays, sick time, bereavement, and more.
• Financial benefits: Beyond a competitive salary, plans are provided to assist in your financial future including retirement and pension plans as well as life and disability insurance.
• Parental leave: Parents are eligible for time off to care for their newborn, adopted child, or foster child. Parental leave benefits and pay vary by location.
• Professional development: Continuously grow through development workshops, mentoring programs, and more.
• Community impact: We partner with communities to provide services in addition to sponsoring our own events.
• Live your best life: Invest in yourself, on us. Our monthly wellness stipend is designed to support your life beyond the screen, giving you the flexibility to fuel your passions and your well-being.
• Mental health: Access to Headspace’s well known meditation support plus coaching and therapy, for you and additional loved ones.