Partner Success Officer

We're looking for a Partner Success Officer! Sole Responsibilities For The Position Partner Success and Relationship Management

• Assist the Partner Success Department in developing and maintaining strong relationships with our existing partners (KA/ISP)
• Collaborate with partners to understand their needs, address inquiries, and provide basic guidance on our platform features and internal processes thru On-boarding & Quarterly Business Review.
• Assist in tracking and monitoring partner performance against success metrics and KPIs (Sales & SLA reports & Viber Support groups)

Partner Enablement and Coordination

• Support the onboarding process for new partners (ISP), ensuring all necessary documentation and resources are provided in a timely manner.
• Collaborate with internal teams to coordinate the retention of store partners, ensuring smooth integration and implementation.
• Assist in creating reports and resources to educate partners on our platform features, best practices, and integration guidelines.

Data Analysis and Reporting

• Help gather and analyze partner data to provide insights on partner performance and identify areas for improvement. (Monthly Sales Report from Finance)
• Assist in preparing reports and presentations on partner performance, growth, and Satisfaction (BR Deck)
• Assist in conducting Monthly and Quarterly Business Reviews side by side with Partner Success Supervisor.
• Maintain accurate records and documentation related to partner interactions and progress. (MOA Inventory and Finance Sheet update)
• Perform other duties as required or assigned.

Further Standards On What We're Looking For

• Willingness to travel when required.
• Performs such other duties as may be assigned from time to time.