Partner Technical Architect

Who you are

• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements
• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances
• Strong executive presence with the ability to influence senior partner stakeholders at VP+ level
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans
• Experience shaping or scaling partner practices, offerings, or go-to-market motions
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector)
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents)
• Background in management consulting, strategy advisory, or partner business development
• ServiceNow certifications (e.g., CSA, CIS, or architectural certifications)
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build)
• Familiarity with competitive platforms and ability to articulate ServiceNow differentiation

What the job involves

• ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners
• In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption
• You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize
• While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements
• As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory
• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders
• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation
• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services
• Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation
• Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones
• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases
• Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development
• Ensure partner offerings progress from concept through validation to scalable commercialization
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards
• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value
• Support executive-level conversations with clear value narratives and outcome-based storytelling
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time