Partner Technology Architect

Who you are

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Travel, as necessary

What the job involves

• Mission: Provide deep, senior technical strategist expertise within Risk and Security practice, engaged where deep Practice expertise is required — working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers to accelerate partner activation, solution co-creation and commercial success
• Scope: One of the 4 Practices, worldwide within the GEO. Engaged across partner types (Global, Regional Managed of any Major Area including Commercial, and Development partners) where their Practice depth is required
• Engagement posture: Pooled. Pulled in on demand through the intake form. Engagements can be proactive (planned partner enablement, practice launch, joint business planning execution) or reactive (specific request, deal-time depth, gap on partner side). Predominantly Out-Quarter — but can engage on In-Quarter opportunities in specific cases
• Co-create Practice-native architectures with partners — developing reference architectures, reusable patterns, and integration libraries that partners can extend and monetize
• Build reusable Practice co-innovation assets — solution templates, industry-specific accelerators, demo environments and blueprints
• Provide senior technical expertise within the Practice (e.g., L400 in AI, deep architecture in CRM/G&S/AW) — including net-new patterns and complex multi-product scenarios. Drive collaborative adoption of AI-enhanced Practice capabilities with partners. Lead Practice technical workshops with partners and engage directly with Practice buyers (CAIO/CDO/CTO for AI· CXO/VP CX for CRM · CISO/CRO/CIO for G&S · CIO/VP IT Ops/CHRO for AW)
• Execute strategic proofs of concept demonstrating Practice business value
• Guide partners on competitive positioning against alternative platforms
• Present Practice architecture and industry-specific strategy to executive audiences
• Design and deliver comprehensive Practice architecture training programs, workshops, and executive briefings that build lasting partner capability
• Mentor partner architects and pre-sales teams on Practice solution positioning, competitive differentiation and industry patterns
• Assess partner Practice technical capabilities and identify gaps; develop capability maturation plans and certification pathways
• Represent ServiceNow Practice innovation at industry events, conferences and forums; contribute to thought leadership content
• Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning
• Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways
• Connect Practice architecture to measurable business outcomes
• Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights
• Support SC Field on Commercial partner development requests
• Success metrics / KPIs:
• Partner Practice Maturity — Practice progression, Pre-Sales certification attainment (Sales / Pre-Sales focus, not implementation), readiness scores, vertical specialization depth
• Pipeline Influence — growth in Practice-specific partner-sourced and partner-influenced pipeline; deal velocity improvement
• Co-Created Offerings — number and quality of repeatable Practice offerings co-developed with partners
• Partner Self-Sufficiency — partner capability to independently position, demonstrate, and deploy Practice solutions
• Competitive Win Rate — win rate improvement in partner-led Practice opportunities (CRM, G&S)
• Thought Leadership — conference presentations, published content, external visibility (AI Practice)
• Executive Satisfaction — partner satisfaction on Practice advisory engagement quality and strategic value
• Key interfaces:
• Partner-PTAs (Global & Regional) — working alongside on assigned partners
• Partner Solution Engineer / Partner Design Studio — for reference architectures & design standards
• Product & Engineering teams — for formal feedback loops on partner ecosystem needs
• SC Field / SC Specialist Field — for gap-driven Commercial partner development requests
• Partner Managers (Global / Regional / Development)

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time