PARTNER WAREHOUSE OPERATIONS LEAD

About GO-GENIE

GO-GENIE is an award-winning Singapore-founded smart logistics ecosystem that offers an integrated, scalable, and asset-light solution for businesses. GO-GENIE unifies freight, warehousing, fulfilment, and last-mile delivery into one AI-powered platform. We are addressing the fragmented and broken logistics chain. By connecting service providers across the value chain seamlessly, the platform gives businesses greater efficiency, visibility, and cost control, while enabling real-time measurement and reduction of their carbon footprint. Designed as a “control tower” for logistics, GO-GENIE provides the visibility and coordination businesses need, allowing them to focus on growing their business rather than chasing parcels.

GO-GENIE is rapidly expanding across Southeast Asia. While we have achieved early success, our goal is to become a global brand. This means that our priority is in recruiting the best talent in the market to build the next phase of GO-GENIE.

Our core values

• Obsess over our customers

• Experiment frequently and learn quickly

• Commit to our best selves and excellence in what we do

• Treat others how we want to be treated

• Absolute ownership of outcomes

Job Summary

Alongside the day-to-day SLA work, this role is also GO-GENIE’s go-to person for warehouse setup, redesign, and transition projects — standing up a new partner site, turning around an underperforming one, or leading the operational side of a client transition.

Key Responsibilities

1. Partner SLA and operations management

• Own the SLA performance of every warehouse and fulfilment partner in the GO-GENIE ecosystem, starting with IPS

• Run structured partner performance reviews on a fixed cadence, with data from the platform, not anecdotes

• Lead root cause analysis when service breaks: missing goods, missed SLAs, data mismatches between partner floor and platform

• Hold the escalation line between GO-GENIE clients, GO-GENIE Control Tower, and partner ops teams so issues get fixed at the right level

• Maintain the operational health picture of the ecosystem and surface risks to the Head of Control Tower before they become client complaints

2. Warehouse transition and redesign

• Redesign underperforming partner sites to bring them to GO-GENIE standard: process flows, zoning and slotting logic, inbound and outbound flows, manpower structure, and platform integration readiness

• Lead the operational side of client and partner transitions — onboarding new customers into a partner site, relocations, or major workflow changes — applying the lessons of past transitions so goods do not go missing and teams are not left in silo

• Contribute to ground-up warehouse setup when the ecosystem needs a new partner site stood up; for the largest or most technically demanding builds, this may be done together with external specialist support

• This work is delivered as part of the GO-GENIE service. It is not a billable consultancy line and carries no revenue target

3. Partner sourcing and evaluation

• Identify and assess potential new warehouse and fulfilment partners in Singapore and, over time, in regional markets

• Run site assessments: can this partner run to our standard, integrate with our platform, and scale with our clients

• Support commercial discussions with operational due diligence. Commercial terms remain with the founders

Requirements

Experience

• 4 to 8 years in warehouse or 3PL operations in Singapore, including experience as a warehouse supervisor, warehouse manager, or operations lead running a full site or team

• Proven experience setting up and establishing a warehouse operation from the ground up — warehouse layout, process design, manpower planning, SOP development, systems implementation, and operational readiness

• Strong, hands-on experience in warehouse migration and transition projects — stock migration, inventory reconciliation, system migration, process transition, cutover planning, and ensuring business continuity throughout the migration.

• Has worked with a WMS in daily operations and understands how floor reality and system data drift apart, and how to keep them aligned

• Has managed people on the floor: hiring, rostering, training, performance. They must know what good floor management looks like to hold partners to it

• 3PL, contract logistics, or e-commerce/omnichannel fulfilment background preferred. Exposure to multi-client operations, cross-border, or regulated environments (e.g. pharma, cold chain) is a strong plus

Working style

• Direct, no-nonsense communicator on performance issues, including with people who do not report to them

• Builder mindset — comfortable designing processes and playbooks from zero

• Genuinely comfortable not owning a site of their own; energised by raising standards across many floors rather than running one

• Thrives in fast-paced, ambiguous, startup environments, hands-on, floor-level operator

Benefits

• Competitive salary, negotiable based on experience and capability

• Dynamic working environment with growth opportunities in logistics/e-commerce

• Opportunity for regional/multi-market exposure as the company scales

• Clear growth path: Partner Warehouse Operations Lead → Ecosystem Operations Manager → Head of Ecosystem Operations, as the partner network scales

How to Apply

Interested candidates please send your CV to: [email protected] subject: WH_FULL NAME