Partnership and Channel Coordinator

About Us

Shift4 (formerly Smartpay) is boldly redefining commerce by simplifying complex payment ecosystems locally and across the world. As the leader in commerce-enabling technology, with over 56,000 terminals in Australia and New Zealand, Shift4 powers millions of transactions annually for thousands of businesses in virtually every industry.

Shift4’s mission is to provide industry-leading, world-class customer service and therefore we seek the best people to serve our customers. We act with integrity, care about our customers and each other, and always seek opportunities to grow as individuals and as an organisation. We are immensely proud of our culture - from the moment you step through our doors, you’ll feel welcome and a part of our journey.

About the role

Shift4 is seeking a Partnership and Channel Coordinator to join our growing team in Wairau Valley, Auckland. This full-time role is all about keeping our partner and channel relationships running smoothly and driving real business growth in the process.

You'll be part of the bridge between Shift4 and our partner ecosystem: quick to pick things up, comfortable juggling a few moving parts at once, and happy to adjust course when priorities shift. If you like variety in your day and don't need everything mapped out in advance, this could be a great fit.

Key responsibilities

• Partnership operations – You will be the go-to person for partner lifecycle support: onboarding new POS partners, keeping documentation and agreements accurate, and coordinating communication between external partners and our internal teams.
• Relationships & lead coordination – Supporting industry associations and channel relationships, tracking referrals, and making sure handovers to Sales happen on time. You'll also help coordinate marketing collateral, webinars, and trade shows.
• Admin & process – Keeping our CRM in good shape, managing partner requests, and supporting the Partnership and Channel Development Manager with reporting and process improvements.

Skills & Experience / What you’ll bring

• Sharp communication skills — written and verbal.
• A knack for juggling multiple stakeholders and shifting priorities without missing a beat.
• Experience with CRM systems and tracking workflows.
• A proactive problem-solver who follows through on the details.
• Confidence with Microsoft Office and everyday business tools.
• Bonus points if you've worked in FinTech, payments, software, SaaS, or tech — but not essential.

Come and join our team!

Why work with Shift4?

• Work on the North Shore and skip the city traffic
• Work alongside experienced mentors who'll genuinely help you grow.
• A social, supportive, inclusive team (our love language is food!).

Applicants must have a legal right to work in New Zealand as we are unable to provide sponsorship for this role.

Shift4 is committed to fostering a diverse and inclusive workplace.