Partnership Coordinator

About Care Esteem:

Care Esteem is a fast-growing UK software company building care management software for domiciliary (home care) providers. Our platform helps care businesses manage care planning, medication, rostering, compliance and audits - everything they need to deliver great care and stay CQC-ready. We're a small, ambitious team based in Preston.

About the role:

We're launching a new product - the Care Esteem Policy Hub - in partnership with an external compliance provider. It gives care providers a full library of policies that stay up to date automatically. We're looking for a well-organised Partnerships Coordinator to own this partnership day to day: the single point of contact who keeps the relationship running smoothly, tracks the revenue it generates, and ensures policy content and updates flow onto the platform on time. It's a varied role blending relationship management, coordination, light finance/reporting and compliance administration - ideal for someone organised, personable and good with detail, who understands the health and care sector and the policies that underpin it. This is a great opportunity for someone early in their career to own an exciting product partnership and grow with it.

Key responsibilities:

• Act as the main day-to-day point of contact for our external policy partner, building a strong, professional working relationship.

• Coordinate the policy update pipeline - making sure new and updated policies are received, checked, and published onto the platform on time, working with our internal Compliance Manager.

• Track revenue generated by the Policy Hub and prepare accurate monthly revenue statements for the partner under our revenue-share arrangement.

• Organise and help promote quarterly partner webinars for our clients, coordinating dates, invitations and follow-up.

• Oversee client notifications when policies are updated, ensuring customers are kept informed.

• Keep partnership records in order - agreement terms, key dates, insurance documents and renewal/review deadlines.

• Work closely with our marketing, sales and compliance teams to keep everything joined up.

• Provide general administrative support to keep the partnership and product running smoothly.

What we're looking for:

• Around 1 year's experience in an administrative, coordination, account support or similar role - ideally within the health and social care sector.

• A genuine understanding of policies in the health and care sector - able to read, understand and work confidently with care policies (such as safeguarding, medication, CQC compliance and governance). Experience working with or interpreting care-sector policies is a strong advantage.

• Excellent organisation and attention to detail - you keep things on track and nothing slips.

• Strong communication and relationship-building skills; confident, professional and personable.

• Comfortable working with numbers and simple reporting (e.g. tracking revenue, preparing statements in Excel).

• Able to juggle several tasks and coordinate between different people and teams.

• Reliable, proactive and able to work with minimal supervision.

• Good working knowledge of Microsoft Office / Excel.

Desirable (not essential):

• Experience in account management, partnerships, operations or administration.

• Direct experience in the health and social care sector (e.g. care coordination, compliance support, or a similar role).

• Awareness of CQC and the Single Assessment Framework (further training will be given).

What we offer:

• £About Care Esteem:

Care Esteem is a fast-growing UK software company building care management software for domiciliary (home care) providers. Our platform helps care businesses manage care planning, medication, rostering, compliance and audits - everything they need to deliver great care and stay CQC-ready. We're a small, ambitious team based in Preston.

About the role:

We're launching a new product - the Care Esteem Policy Hub - in partnership with an external compliance provider. It gives care providers a full library of policies that stay up to date automatically. We're looking for a well-organised Partnerships Coordinator to own this partnership day to day: the single point of contact who keeps the relationship running smoothly, tracks the revenue it generates, and ensures policy content and updates flow onto the platform on time. It's a varied role blending relationship management, coordination, light finance/reporting and compliance administration - ideal for someone organised, personable and good with detail, who understands the health and care sector and the policies that underpin it. This is a great opportunity for someone early in their career to own an exciting product partnership and grow with it.

Key responsibilities:

• Act as the main day-to-day point of contact for our external policy partner, building a strong, professional working relationship.

• Coordinate the policy update pipeline - making sure new and updated policies are received, checked, and published onto the platform on time, working with our internal Compliance Manager.

• Track revenue generated by the Policy Hub and prepare accurate monthly revenue statements for the partner under our revenue-share arrangement.

• Organise and help promote quarterly partner webinars for our clients, coordinating dates, invitations and follow-up.

• Oversee client notifications when policies are updated, ensuring customers are kept informed.

• Keep partnership records in order - agreement terms, key dates, insurance documents and renewal/review deadlines.

• Work closely with our marketing, sales and compliance teams to keep everything joined up.

• Provide general administrative support to keep the partnership and product running smoothly.

What we're looking for:

• Around 1 year's experience in an administrative, coordination, account support or similar role - ideally within the health and social care sector.

• A genuine understanding of policies in the health and care sector - able to read, understand and work confidently with care policies (such as safeguarding, medication, CQC compliance and governance). Experience working with or interpreting care-sector policies is a strong advantage.

• Excellent organisation and attention to detail - you keep things on track and nothing slips.

• Strong communication and relationship-building skills; confident, professional and personable.

• Comfortable working with numbers and simple reporting (e.g. tracking revenue, preparing statements in Excel).

• Able to juggle several tasks and coordinate between different people and teams.

• Reliable, proactive and able to work with minimal supervision.

• Good working knowledge of Microsoft Office / Excel.

Desirable (not essential):

• Experience in account management, partnerships, operations or administration.

• Direct experience in the health and social care sector (e.g. care coordination, compliance support, or a similar role).

• Awareness of CQC and the Single Assessment Framework (further training will be given).

What we offer:

• £25,860.49 - £27,000 per year, depending on experience.

• 28 days holiday per year (including bank holidays).

• Workplace pension.

• The chance to own an exciting new product partnership from the ground up.

• A friendly, ambitious team and real room to grow as the product scales.- £27,000 per year, depending on experience.

• 28 days holiday per year (including bank holidays).

• Workplace pension.

• The chance to own an exciting new product partnership from the ground up.

• A friendly, ambitious team and real room to grow as the product scales.

Pay: £25,860.49-£27,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person