Partnership Manager

Who you are

• 6 - 10+ years of experience in a partnerships, strategy, business operations, or similar role
• Experience managing external relationships independently and building / executing strategies to make partners/clients successful with new technologies
• Excellent project management and communication skills with a strong ability to craft compelling executive communications and reports
• Ability to understand technical and product concepts
• Self-starter who takes initiative and possess strong troubleshooting skills with an ability to use deductive and inductive reasoning to guide partners through complex or escalated issues
• Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
• Ability to work under pressure, deadlines and navigate unexpected roadblocks
• We encourage you to apply to a role even if your experience doesn't fully match the job description

What the job involves

• The Partnership Manager is the primary strategic and business point of contact for a portfolio of Plaid’s largest Financial Institution partners
• This includes owning the end-to-end strategy and execution of core business goals with a financial institution, as well as building relationships with stakeholders, partnering with Technical Leads to pitch new solutions and act as advocate, and liaison with Plaid Product, Legal, Policy, Go-To-Market, and Engineering teams
• Lead multiple strategic relationships with our largest financial institution partners
• Create and own the priorities and strategy for our engagement with FIs. Partner with teams internally and externally to execute on this strategy and goals
• Cultivate and deepen relationships with key stakeholders within financial institutions. Help partner with and support FIs on their digital transformation journey
• Be an expert on Plaid’s technology and product offerings; work closely with influence internal and external product and engineering teams to execute on product roadmaps and advocate for open finance solutions
• Help define our strategy for transforming Plaid’s position in the financial services industry. Help shape policy and regulatory priorities and goals
• Serve as the escalation point for business and technical incidents or issues that surface as part of our API integrations with FIs
• Help uncover additional opportunities that are aligned with our FI partnership strategy + company goals
• Work in a highly-collaborative and cross-functional environment that feels different each day

Benefits

• Vibrant offices in SF, NYC, and Raleigh-Durham—with catered meals, happy hours, and clubs to keep you connected
• Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave
• Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft