Partnership Team Support Assistant

Company

Are you looking for a role where you feel challenged?

Do you want to learn a new skillset and develop your knowledge?

Is it time for a change into a new area of business?

If you can answer yes to the above, then this could be the role for you!

Please read on........

The CTT Group Ltd are a premium support mechanism for the UK’s Professional Advisor community, offering professional Trustee and Executor services. We hold extensive training, topical webinars, and engaging presentations for our network.

We are an innovative organisation who values its employees and encourages growth and career development. Encompassing 11 departments that provide professional services to our clients, our wealth of knowledge and training is extensive to ensure our employees can provide an outstanding service.

Principal Responsibilities

• You will be dealing with all enquiries, outbound communications and administrative functions for the Partnership Team.
• Scheduling and arranging or hosting courses, webinars, consultations and demonstrations, including attendance at training events.
• Providing technical support for monthly webinars and courses.
• Support the Directors PA including cover when on annual leave - diary management.
• Liaising with our marketing agency to help promote company events, training courses, and the range of software solutions we offer.
• Setup of Software Systems and management of Software Accounts.
• As one of the company receptionists you will greet, welcome, and direct visitors appropriately.
• Maintain security and safety of staff by following procedures.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Maintain database to ensure accurate information is retained.
• Reconcile data to update our Marketing Platform to ensure continued growth of the business.
• Receiving all visitors in a professional, polite, and welcoming manner when arriving at reception.
• Switchboard duties, answering calls in a timely manner and transferring calls to the appropriate departments.
• Front of house facilities and postal duties
• Applicable IT and administration duties in line with the role.

Key Knowledge & Required Skills

You must have outstanding customer service as you will be dealing with customers either by telephone, face to face, and online with the ability to work independently and a positive can-do attitude towards problem solving.

Skills required:

• Excellent communication skills both written and verbal – adapting your communication as needed.
• Ability to multitask and good attention to detail.
• Strong administration and organisational skills.
• Computer literate (Excel, Word, and Outlook)
• Team player.
• Professional demeanour.
• Confident in person, on the phone and online.
• Reactive and problem solver.
• Calm and resilient.
• Flexible and willingness to learn.

This job description will be reviewed and updated annually in consultation with relevant staff.

Pay: £25,000.00 per year

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Leamington Spa CV32 6JX: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Would you be happy with the salary advertised?

Work Location: In person