Partnerships Development Coordinator

Supplier Partnership & Operations Coordinator

Department: Supplier Operations

Reports To: Director of Supplier Operations

Employment Type: Full-Time / Contractor

Languages: Spanish (Native/Fluent) + English (professional). Portuguese is a plus

Experience: 3–5 years in supplier operations, vendor management, partnerships, transportation operations, procurement, or network management

Status: Open — Immediate Start

About Elife

Elife is the unified API infrastructure behind global mobility and instant delivery across 182 countries. We power Super Apps, FinTechs, neobanks, and ride-hailing ecosystems worldwide — we don't compete with them, we enable them.

Our partners integrate once and serve their users globally. We build and operate the infrastructure. They own the brand and the customer relationship.

MISSION

Execute and sustain the day-to-day performance of eLife's ground transportation supplier portfolio in the assigned LATAM sub-region, under the direction of the Director of Supplier Operations.

The Supplier Partnership & Operations Manager manages relationships with existing fleet partners, executes onboarding of new suppliers per Director-approved targets, monitors supplier performance and compliance, and works closely with Operations, Dispatch, QC, Pricing and Finance to keep transportation coverage reliable and cost-effective.

This is a hands-on execution role for someone comfortable managing suppliers, resolving operational issues, following performance data and taking action — within guidelines set by the Director — when suppliers are not meeting expectations.

ROLE OVERVIEW

This role combines supplier relationship management, operational coordination and supplier development at the individual-contributor level — no direct reports.

You will manage a portfolio of transportation suppliers within your assigned market(s) and keep them operationally healthy, commercially aligned and compliant with eLife requirements.

You will also execute supplier network expansion by identifying potential fleet operators and coordinating their onboarding, against targets and budget set by the Director.

The role requires strong follow-through and attention to operational detail. Day-to-day decisions on issue resolution and escalation are yours; commercial terms outside standard guidelines, budget, market-expansion strategy and headcount/portfolio reallocation are decided by the Director of Supplier Operations.

SCOPE & DECISION AUTHORITY

To avoid ambiguity in a fast-scaling environment, authority is defined as follows:

• Decides independently: day-to-day supplier communication, routine issue resolution, performance follow-up within scorecards, documentation and pipeline tracking.
• Recommends, Director approves: rate/term changes outside standing guidelines, supplier suspension or offboarding, volume reallocation across suppliers, entry into a new market or city.
• Escalates to Director: recurring or serious performance failures, supplier disputes with commercial/legal exposure, capacity shortages that put SLA coverage at risk.

CORE RESPONSIBILITIES

30% — Supplier Partnership Management

• Manage a portfolio of approximately 20–40 active fleet partners within the assigned market(s).
• Serve as the primary day-to-day contact for assigned suppliers.
• Maintain regular communication with supplier operations and management contacts.
• Support commercial discussions on rates, service levels, payment terms and operational requirements strictly within established company guidelines.
• Prepare contract renewals and supplier documentation updates for Director sign-off.
• Identify suppliers that are consistently underperforming and recommend corrective actions or escalation.
• Resolve routine supplier issues and commercial discrepancies in coordination with Finance and Operations.
• Build productive, professional relationships while maintaining clear performance expectations.

25% — Supplier Performance & Quality

• Monitor supplier performance against agreed KPIs: acceptance/fulfillment rate, on-time performance, cancellation rate, complaint rate, vehicle quality, driver/service compliance.
• Maintain supplier performance trackers and scorecards.
• Identify recurring supplier issues and coordinate corrective action plans.
• Work with QC and Operations to investigate supplier-related complaints.
• Follow up with suppliers on agreed improvement actions.
• Recommend volume reductions, warnings or escalation when suppliers consistently fail to meet requirements — final decision rests with the Director.
• Escalate serious or recurring performance issues to the Director of Supplier Operations.

20% — Supplier Sourcing & Onboarding

• Identify potential fleet operators, transportation companies, taxi operators and local mobility providers in the assigned market(s), against Director-set targets.
• Build and maintain a pipeline of potential suppliers.
• Conduct initial supplier qualification and collect required documentation.
• Coordinate supplier onboarding with relevant internal teams.
• Verify required licenses, insurance, vehicle information and other compliance documentation.
• Coordinate commercial information, rate sheets and operational setup.
• Follow up with suppliers and internal stakeholders to keep onboarding on schedule.

15% — Supplier Capacity & Operational Coordination

• Monitor supplier capacity and availability in the assigned market(s).
• Coordinate with Dispatch to keep supplier capacity information current.
• Identify capacity shortages and escalate potential risks to the Director and Operations team.
• Support preparation for peak periods, holidays and major events.
• Follow established volume allocation guidelines and flag when supplier performance or capacity changes warrant a review.
• Propose alternative suppliers when coverage or fulfillment is at risk, for Director sign-off.
• Monitor basic supplier cost and rate information and flag anomalies to the appropriate team.

10% — Reporting & Administration

• Maintain accurate supplier records: contacts, contracts, rate sheets, compliance documents, performance history.
• Prepare weekly and monthly supplier performance updates for the Director.
• Track supplier onboarding pipeline and status.
• Maintain supplier scorecards and action plans.
• Support Finance with supplier invoice or payment discrepancies.
• Keep supplier information in internal systems accurate and up to date.

REQUIREMENTS

Must-Have Experience

• 3–5 years of experience in supplier operations, vendor management, procurement, transportation operations, partnerships or network management.
• Experience managing external suppliers or vendors directly.
• Experience working with transportation, mobility, logistics, tourism or a similar operational environment preferred.
• Experience coordinating supplier onboarding and documentation.
• Comfortable monitoring KPIs and following up on supplier performance.
• Strong organizational and follow-up skills.
• Comfortable working with Excel / Google Sheets and operational data.
• Able to communicate effectively with both operational teams and supplier management.
• Spanish (Native/Fluent) + English (B2 minimum). Portuguese is a plus.
• Comfortable working independently in a remote environment.
• Willingness to work across multiple LATAM markets and time zones when required.

Strong Advantage

• Experience in ground transportation, transfers, mobility, ride-hailing, taxi or tourism.
• Experience working with fleet operators or transportation companies.
• Experience with supplier negotiations or rate discussions.
• Experience supporting new market launches.
• Experience working with ground transportation, mobility, transfer, or similar transportation service providers.
• Strong Excel skills, including filters, pivot tables and basic cost/performance analysis.
• Working knowledge of HubSpot for supplier onboarding and lifecycle tracking (optional — nice to have, not required).

WHAT WE ARE LOOKING FOR

You think like this:

• "This supplier's cancellation rate is increasing — what is causing it?"
• "We are missing capacity in this city. Which suppliers can we activate, and what do I need the Director to approve?"
• "This supplier is not meeting the agreed SLA. What action do we need to take, and when do I escalate?"
• "This supplier has good quality but limited capacity. I'll flag the opportunity to increase their allocation to the Director."
• "This rate looks different from what we agreed. I need to investigate it."
• "This supplier is underperforming. I need to follow up, document the issue and escalate if it doesn't improve."

This is NOT the role for someone who:

• Only wants to manage relationships without accountability for performance.
• Has experience exclusively in customer account management or sales.
• Is uncomfortable with operational follow-up and detailed supplier data.
• Waits for suppliers or internal teams to solve issues without taking ownership of follow-up.
• Has difficulty working with multiple suppliers and competing priorities.
• Avoids difficult conversations with underperforming suppliers.
• Expects to set market strategy, budget or headcount independently — those decisions sit with the Director.