Partnerships Manager

The Partnership Acquisition, Onboarding and Management Lead II is responsible for driving the end-to-end acquisition, onboarding, and relationship management of business partners. This role focuses on identifying and developing strategic partnerships, ensuring a smooth onboarding experience, and maintaining strong partner relationships to support business growth and operational objectives.

Key Responsibilities

• Lead the end-to-end partner acquisition process, from prospecting and qualification to negotiation and partnership activation.
• Identify and develop new partnership opportunities aligned with business goals and growth strategies.
• Build and maintain strong relationships with key partners and stakeholders.
• Manage the partner onboarding process, ensuring all requirements, documentation, agreements, and operational needs are completed accurately and on time.
• Coordinate with internal teams such as Sales, Operations, Finance, Legal, Compliance, Product, and Marketing to ensure seamless partner onboarding and activation.
• Develop and implement strategies to improve partner acquisition, onboarding efficiency, engagement, and retention.
• Serve as the primary point of contact for assigned partners and address concerns or operational issues in a timely manner.
• Monitor partner performance, engagement, and key business metrics; provide regular reports and insights to management.
• Lead business reviews, performance discussions, and partner meetings to identify opportunities for improvement and growth.
• Negotiate commercial terms, agreements, and partnership requirements in coordination with relevant stakeholders.
• Identify potential risks and resolve partnership-related issues while ensuring compliance with company policies and regulatory requirements.
• Drive process improvements and standardization across partnership acquisition and onboarding activities.
• Mentor and provide guidance to team members to ensure achievement of team KPIs and business objectives.
• Prepare presentations, reports, dashboards, and business updates for internal and external stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management, Communications, or a related field.
• At least 5–7 years of relevant experience in partnership management, business development, account management, sales, onboarding, or client relationship management.
• Proven experience in partner acquisition, onboarding, and relationship management.
• Experience managing key accounts, strategic partners, or multiple stakeholders.
• Strong negotiation, presentation, communication, and relationship-building skills.
• Strong business acumen with the ability to identify commercial opportunities and develop partnership strategies.
• Excellent project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to interpret business data and performance metrics.
• Experience working cross-functionally with internal and external stakeholders.
• Proficient in Microsoft Office, Google Workspace, and other business reporting or CRM tools.