Parts Advisor

Role responsibilities:

• Assist and advise customers via telephone, online and face to face.
• Ensure parts are efficiently pre-picked and distributed to service technicians at the beginning of each day.
• Process orders from customers and service technicians.
• Build and maintain strong and lasting relationships with new and existing Trade customers.
• Utilise the Company dealer management system (DMS) to process orders and invoice customers.
• Monitor vehicle health checks to select required parts and price them to allow customer quotes to be completed in a timely manner.
• Ensure that parts issued are charged correctly to appropriate jobs.
• Communicate with the service advisors and technicians about inventory, pricing, and delivery times.
• Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for.
• Order parts from manufacturers and other dealerships.
• Correctly account for all parts received and ensure that they are stored in appropriate bin locations.
• Comply with health and safety standards.

The successful candidate will ideally:

• Have experience working in a busy Parts department at a main franchise dealer or a motor factors.
• Possess a good knowledge of motor vehicles and a have a technical background with the ability to interpret a complex parts catalogue.
• Have the ability to work alone or in cooperation with other team members to deliver excellent customer service.
• Work to sales targets and complete tasks in allotted times in accordance with Company and manufacturer standards.
• Be computer literate and follow processes in accordance with the Company dealer management system (DMS).
• Be punctual and show initiative while demonstrating a strong work ethic.
• Be confident enough to mentor and coach less experienced team members.

Job Types: Full-time, Permanent

Pay: €31,000.00-€39,500.00 per year

Benefits:

• On-site parking

Application question(s):

• Do you currently live in Kerry?

Experience:

• Motor Trade : 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driver's Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person