Parts Advisor

Job Overview
Gwili Jones are seeking a dedicated and customer-focused Parts Advisor to join our parts / aftersales team. The successful applicant will be expected to provide exceptional service, maintain accurate records, and support the maintenance of our parts department within a small and friendly team. Key responsibilities include, but not limited to:

Responsibilities

• Deal with customer's parts enquiries over the counter, on the phone and online
• Assist with stock control measures, ordering, receiving and allocation of parts to customers/jobs
• Regular stock checks
• Assist with managing and organising parts stock levels with up-to-date parts for necessary machines
• Assist in keeping showroom stocked, organised, tidy, and up to date
• Assist with workshop administration needs
• Assist with warranty registration and parts warranty claim

Requirements

• Good knowledge of agricultural machinery
• A "can do" attitude with ability to work effectively as part of a team in a busy environment
• Strong organisational skills with a keen eye for detail
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Excel and basic IT systems relevant to stock management
• Experience with phone etiquette and delivering professional customer service
• Self motivated and approachable
• Welsh speaking an advantage but not essential

The wage rate is dependent on experience within a similar role and level of knowledge of the IBCOS dealer management system. Experience with IBCOS is advantageous, and candidates with a strong understanding of the system will be considered for a higher salary starting point.

Hours will be from 8am to 5:30pm Monday to Friday year round, Saturdays between 8am and 12:30pm on a rota basis. Extended hours required occasionally during busy periods.

Pay: £12.71-£15.00 per hour

Benefits:

• Employee discount
• Free parking
• Sick pay

Work Location: In person