Parts and Returns Assistant

We are one of the UK’s leading suppliers of flat-pack furniture and household items. Due to our continued growth, we are looking for a motivated and organised individual to join our Parts and Returns Department.

This is a varied and hands-on role requiring accuracy, efficiency, flexibility, and a positive attitude. You will play an important part in ensuring returned goods are processed correctly and customer part requests are fulfilled promptly.

About the Role

The Parts and Returns Department Assistant supports both the returns and parts functions of the business. The role involves assessing returned goods, processing refunds, picking and packing replacement parts, and maintaining accurate stock and system records. Attention to detail and strong organisational skills are essential to ensure smooth day-to-day operations.

Key Responsibilities

Returns Department Duties

• Assess returned goods to determine whether they can be resold, salvaged, or disposed of.
• Accurately input information regarding the condition and outcome of returned items into internal systems.
• Process and issue customer refunds in line with company procedures.
• Maintain clear and accurate records of returned goods.
• Ensure all returns are handled efficiently and in accordance with company policies.

Parts Department Duties

• Supply parts to customers across multiple sales platforms.
• Pick and pack orders accurately and efficiently.
• Replace faulty or incorrect parts when required.
• Dispatch parts in a timely manner.
• Maintain stock organisation and ensure inventory accuracy.

Skills & Qualities

• Good attention to detail
• Basic computer skills
• Strong organisational skills
• Good communication skills
• Ability to work independently and as part of a team
• Flexible, proactive, and willing to support different areas of the department

£13ph , 37.5 hours per week. Annual salary £25,350.00

Pay: £25,350.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person