Parts Assistant/ Admin Support

About the role

We're looking for a driven, organised and customer-focused person to join our team in a new Admin Support & Parts Assistant role, supporting our business specialising in engineering and sheetmetal machinery sales. This is a varied, hands-on position that combines Parts & Accessories sales, customer service, inventory support and general administration/accounts assistance. You will work closely with our Sales, Operations and Administration teams, supporting the day-to-day running of our Parts & Accessories function. A key part of the role will be learning and assisting with our parts and accessory sales, processing customer orders and providing support when senior Parts staff are away.

Key responsibilities

• Assist with day-to-day Parts & Accessories sales and customer enquiries.
• Provide friendly and professional customer service by phone, email and in person.
• Assist with counter sales, including identifying parts and accessories and processing customer purchases.
• Process and manage website orders, including checking orders, stock availability, customer details and dispatch requirements.
• Enter and process parts orders accurately through our business systems.
• Liaise with customers, suppliers, Sales and Operations teams to follow up orders and enquiries.
• Provide support and coverage for the Parts team, particularly when senior staff are away.
• Provide general administration and operational support to the team.
• Assist Admin/Accounts staff with simple daily tasks, including data entry, filing, document preparation and maintaining records.
• Assist with basic invoicing and order processing.

About you

• Good knowledge of Microsoft Software packages including word, excel.
• Strong interpersonal skills and a want to be a member of a team.
• Consistent punctuality.
• Commitment to a zero-harm safety culture.
• Valid Driver's License.
• Experience in an industrial, manufacturing environment (Preferred but not essential).
• Experience in inventory parts support (Preferred but not essential).
• Knowledge of SAP Business one package (Preferred but not essential).

About us

Asset Plant and Machinery have been supplying quality workshop machinery, supporting Australia's metalworking industry, since 1996. As one of Australia's largest stockist and suppliers of machinery, we have a range of quality accessories to suit all our machines, alongside an extensive range of spare parts. Steelmaster Industrial is a trusted and leading brand in engineering, metalworking and sheetmetal machinery.

Benefits

• Competitive salary.
• Ongoing training.
• Supportive team culture.
• Commitment to long-term career stability.
• Monday - Friday only.
• Onsite parking.
• Modern office environment and warehouse close to Eastlink.