Parts Assistant

To complete the application, fill out this form:
https://careers.hirebus.com/jobs/f86234ef-2b51-457d-bbe8-c0977d8a3702

About this role

Appliance Connection is hiring a Parts Assistant in Hoover, AL, paying $14 to $16 an hour based on experience. You will help customers with parts questions by phone, online, and in person, process parts orders and returns, and keep the parts department running smoothly. Paid training is provided, with growth opportunities as we continue to grow.

Who You Are:

• You are a patient, positive communicator who stays calm with confused or frustrated customers.
• You are highly organized and detail-oriented, and you can juggle many tasks at once without letting things slip.
• You learn quickly and move on from both successes and setbacks.
• You are dependable and take pride in following through for customers and teammates.
• You bring a high school diploma, previous customer service experience, and strong computer skills.
• You bring experience with corporate phone systems or switchboards.

Who We Are:

• We repair household appliances across Central Alabama with certified technicians.
• We have more than 40 years of experience delivering fast, reliable service.
• We are built on integrity, excellence, ownership, and customer focus.

What You Will Do Each Day:

• Answer incoming parts department calls and help customers in person and online.
• Provide accurate updates on parts order status and requests.
• Process parts orders, changes, and returns according to department policies.
• Check on back-ordered and returned parts and update records accordingly.
• Listen, document, and help resolve customer concerns about parts.
• Give management timely feedback on challenges or customer concerns.

Why You'll Love Working Here:

• Pay is $14 to $16 an hour based on experience.
• Onsite role in Hoover, AL.
• Health insurance and a retirement plan with company match.
• Paid time off plus holidays.
• Paid training and growth opportunities as we continue to grow.

Next Steps:

If you are ready to help customers get the parts they need, apply today.

About Appliance Connection

Appliance Connection is an expert appliance repair in Central Alabama. With over 40 years of experience, they are committed to providing fast, reliable, and professional appliance repair in Central Alabama. Their team of certified technicians is dedicated to ensuring your household appliances run smoothly, delivering top-notch service that meets your needs and exceeds your expectations.

Equal opportunity employment

We value a diverse team and consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

To complete the application, fill out this form:
https://careers.hirebus.com/jobs/f86234ef-2b51-457d-bbe8-c0977d8a3702

Pay: $14.00 - $16.00 per hour

Experience:

• customer service: 1 year (Preferred)

Work Location: In person