Parts Assistant

Summary: The Parts Assistant is responsible for accurate and efficient handling, storage, distribution and order processing of parts for customers in the Material Handling Division. The Parts Assistant is a key part of the team ensuring accurate inventory and positive customer service experience.

Essential Duties: Essential job duties for this position include the following items.

Inventory Management: Maintain accurate stock levels by receiving, organizing and tracking parts and supplies, managing UPS and Fed Ex Shipments, and entering purchase orders into the system.

Order Processing: Provide quotes to customers, take customer orders, invoice customers, process accounts receivable for the parts department, file warranty claims

Customer Support: Communicate with customers via e-mail, phone, and face-to-face.

Effective Communication: Build strong, trustworthy relationships with suppliers and customers to ensure all parts meet our high standards for quality and safety.

Safety: Ensure a safe working environment by upholding OSHA and safety protocols. Promoting a safety-first culture among all employees.

Demonstrate HODGE Values: Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family.

Technology: Keeping up with industry advancements and participating in ongoing training and continuous improvement

Additional Duties: Perform tasks assigned to support dynamic changes in business conditions.

Requirements:

Qualifications: To perform this job successfully, the Parts Assistant must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill, and ability required.

Education/Experience:

Effective communication and interpersonal skills, with the ability to interact effectively with vendors, customers, and team members.

Proven experience in Customer Service or a similar role in the material handling industry.

Ability to work independently and flexible schedules.

Commitment to promoting a positive workplace and safety-first culture.

Basic proficiency in Microsoft Office Tools.

Able to pass a background check and drug test.

High school diploma or equivalent; technical degree or certification in a related field preferred.

Additional Details :

Physical demands: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

Physical Activities

• Stand: Sometimes
• Walk: Sometimes
• Sit: Frequently
• Use hands to finger, handle, or feel: Sometimes
• Reach with hands and arms: Sometimes
• Climb or balance: Sometimes
• Stoop, kneel, crouch, or crawl: Sometimes
• Talk or hear: Always
• Taste or smell: None

Weight to be lifted/force to be exerted

• Up to 10 pounds: Sometimes
• Up to 25 pounds: Sometimes
• Up to 50 pounds: Sometimes
• Up to 100 pounds: Sometimes
• More than 100 pounds: None

Vision requirements

• Close vision: Clear vision at 20 inches or less
• Distance vision: Clear vision at 20 feet or more
• Color vision: Ability to identify and distinguish colors
• Peripheral vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point
• Depth perception: Three-dimensional vision, ability to judge distances and spatial relationships
• Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Typical noise level for the work environment of this job

• Moderate noise: examples: business office with computers and printers, light traffic

Environmental conditions

• Wet or humid conditions (non-weather): None
• Work near moving mechanical parts: Sometimes
• Work in high, precarious places: None
• Fumes or air borne particles: Sometimes
• Outdoor weather conditions: None
• Extreme cold (non-weather): None
• Extreme heat (non-weather): None
• Risk of electrical shock: None
• Vibration: None