Parts Coordinator

The role:

As a Parts Coordinator with Terra’s nationwide team, your role is to deliver exceptional customer experiences with every interaction.  Working collaboratively with our service and warehouse teams, you will review and process parts orders, and returns, through to invoicing, coordinate freight options, generate and manage daily reporting and ensure stock accuracy is maintained.

You will utilise digital tools including Talkdesk and SalesLink to manage voice, email, web and chat customer channels ensuring customers are well informed of their orders at every step.

You will work with a tight knit nationwide team of coordinators and wider teams, where we share the load and lean on each other for support.

While this is a 9-month fixed-term opportunity, it's a fantastic chance to join the Terra Cat team, build valuable industry experience, learn from experienced professionals, and expand your career with one of New Zealand's leading Caterpillar dealerships.

Located Islington in Christchurch or Wiri in Auckland, the hours are Monday to Friday, 8 hours per day.

What Terra offers:

• A competitive salary

• Ongoing training to drive your career development

• A great team with a huge depth of experience and active social club

• Brand new, purpose built facility in Christchurch and newly renovated facilities in Auckland

• Discount fuel card for family use

• Access to EAP and annual wellness checks

What we are looking for:

• A customer centric mindset and a great phone manner
• Previous administration experience
• Proven, strong attention to detail and accuracy in work
• Competency with MS Office applications

At Terra Cat, we're proud to keep New Zealand moving by delivering Caterpillar equipment, technology and support to customers across the country.

Find out more about us here: https://www.terracat.co.nz/

To apply, please hit the apply now button and make your online application.  Or for more information, call the Talent team on 0800 CAT JOB ([0800 228 562](tel:0800 228 562)).