Parts Interpreter

AutoPro Newman is seeking a motivated and customer-focused Parts Interpreter to join our team. This is a hands-on role supporting retail, trade, mining, construction, transport, and fleet customers with automotive and industrial parts solutions.

Location: Newman, WA. This role is available on either a residential basis in Newman or FIFO from Perth, offering the opportunity to work in a dynamic regional environment servicing key mining, construction, transport, and trade customers.

As the Parts Interpreter, you will be responsible for delivering exceptional customer service, accurately identifying and sourcing parts, managing customer orders, and supporting the day-to-day operations of our busy parts department. You will play a key role in building customer relationships, growing sales, and ensuring customers receive the right parts, on time and at competitive prices.

This position offers a unique opportunity to work across both retail and commercial customer segments while developing your knowledge of automotive, mining, construction, and industrial products.

Key Responsibilities

Sales & Customer Service

• Provide outstanding service to retail, trade, and commercial customers.
• Identify customer needs and recommend suitable automotive, industrial, and equipment parts solutions.
• Process sales transactions, customer orders, quotations, and invoices.
• Develop and maintain strong relationships with trade, mining, construction, and fleet customers.
• Promote products, services, and special offers to maximise sales opportunities.
• Follow up customer enquiries and quotations to support sales growth.

Parts Interpretation & Coordination

• Accurately interpret customer requirements using catalogues, electronic parts systems, and supplier resources.
• Source products from suppliers and coordinate procurement when stock is unavailable.
• Manage customer orders from enquiry through to delivery.
• Monitor backorders and communicate order status updates to customers.
• Work closely with suppliers to ensure product availability and timely delivery.

Commercial Account Support

• Support key trade and commercial customers with their ongoing parts requirements.
• Prepare quotations and assist customers with technical product enquiries.
• Coordinate urgent and scheduled parts supply requirements.
• Maintain strong working relationships with suppliers and commercial customers.
• Identify opportunities to improve customer service and grow account sales.

Inventory & Store Operations

• Receive, check, and process incoming stock.
• Maintain accurate stock levels and inventory records.
• Assist with stock takes and inventory control activities.
• Ensure products are merchandised and displayed effectively.
• Maintain a clean, organised, and safe work environment.

Skills & Experience

Essential

• Strong customer service and sales skills.
• Excellent communication and relationship-building abilities.
• Experience in retail sales, trade sales, customer service, or parts sales.
• Strong organisational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Competent computer skills and experience using point-of-sale or inventory management systems.

Desirable

• Experience in automotive parts sales or parts interpreting.
• Knowledge of automotive, mining, construction, industrial, or heavy equipment parts.
• Experience working with trade or commercial customers.
• Forklift licence.
• Current driver's licence.

Personal Attributes

• Customer-focused with a proactive approach.
• Strong problem-solving and troubleshooting skills.
• Professional, reliable, and team-oriented.
• Results-driven with a commitment to achieving sales and service objectives.
• Safety-conscious and committed to maintaining high workplace standards.

What We Offer

• Opportunity to work with a respected AutoPro business.
• Diverse role supporting retail, trade, mining, and construction customers.
• Ongoing product and industry training.
• Supportive team environment.
• Career development opportunities within the automotive aftermarket industry.
• Competitive remuneration based on skills and experience.

Apply Now

If you enjoy helping customers, building relationships, solving problems, and working with automotive and industrial products, we'd love to hear from you.