Parts Interpreter

Spare Parts Interpreter

Job Description:

• Review and manage incoming trade customer enquiries received through the online quoting portal, ensuring timely and accurate responses.
• Analyse customer-provided information, including photos, part descriptions, and VIN details, to accurately identify required panel and mechanical parts.
• Prepare and submit competitive and accurate quotations, ensuring correct part numbers, pricing, and product recommendations.
• Upload, update, and maintain enquiry information within the quoting portal, meeting all service level agreements and submission deadlines.
• Collaborate with internal Parts Departments and suppliers through designated systems to verify part availability, pricing, lead times, and alternative solutions.
• Monitor and manage enquiry progress from initial submission through to outcome, recording successful and unsuccessful quotes and maintaining accurate records.
• Generate reports and provide insights on quoting activity, conversion rates, customer trends, and opportunities for improvement.
• Maintain current knowledge of parts catalogues, supplier platforms, pricing structures, and industry best practices to ensure high-quality quoting outcomes.
• Support the Spare Parts Team with administrative functions related to quotations, order processing, data management, and customer communications.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance quoting accuracy, turnaround times, and overall customer experience.

Qualifications:

• 2 – 3 years of experience as a Spare Parts Interpreter, preferably within a dealership, automotive supplier, or trade environment.
• Experience working with parts catalogues, supplier portals, or quoting systems.
• Strong knowledge of vehicle panels and mechanical components.
• High attention to detail with strong accuracy in interpreting and entering data.
• Ability to meet strict deadlines and work in a highly competitive quoting environment.
• Ability to work independently with minimal supervision.
• Strong speaking and written communication skills (English).

Nice-To-Haves:

• Prior experience in a high-volume trade or flee spare parts environment.
• Experience supporting Australian, UK, or global automotive markets.
• Familiarity with dealer management systems (DMS), ERP platforms, or automotive quoting software.