Parts Interpreter

About the role

Reporting to the Parts Manager, you'll play a key role in keeping our workshop and customers moving. You'll work closely with our Parts, Service and Workshop teams to ensure the right parts are sourced, supplied and delivered when they're needed. You'll also deal directly with customers and suppliers, making this a role where communication, product knowledge and problem-solving skills really matter.

Key responsibilities

• Assisting retail customers with parts enquiries and providing outstanding customer service.
• Identifying and sourcing parts for a wide range of heavy vehicles and equipment.
• Managing the flow of parts to our internal workshop.
• Keeping Workshop Controllers and Service Advisors updated on parts availability and ETAs.
• Liaising with external suppliers to source parts required for repairs.
• Following up outstanding parts and keeping customers and internal teams informed.
• Processing orders, receipting and general parts administration.
• Maintaining accurate records and ensuring attention to detail across all parts transactions.

About you

• Confident, driven and proactive, with a genuine can-do attitude.
• Interested in the mechanical and heavy-vehicle industry.
• Highly organised with excellent time-management skills.
• Customer-focused and committed to delivering great service.
• A strong communicator who enjoys working with customers, suppliers and colleagues.
• Detail-oriented with strong problem-solving skills.
• Confident using computers and working with systems and parts catalogues.
• Keen to learn, develop and build their industry knowledge.
• Able to work effectively in a fast-paced environment.
• Forklift handling license preferred.
• In possession of a current driver's licence.

About us

RGM Maintenance is a busy Daimler Trucks Dealership in Darwin, representing Mercedes-Benz Trucks, Freightliner and Fuso. Our work goes well beyond these brands. We support a diverse range of customers and equipment, including Defence vehicles, fuel tankers, heavy machinery and specialised vehicles.