Parts Interpreter

Parts Interpreter – Geraldton

Agwest Machinery

Full-time | Geraldton, WA

Agwest Machinery is the largest AGCO dealer in Western Australia, with branches across the Wheatbelt and a proud reputation for delivering exceptional service and support to the farming community. We represent industry-leading brands including Fendt, Massey Ferguson, and Gleaner, providing broadacre farmers with quality machinery and the expertise to back it up.

We take pride in delivering exceptional customer service and supporting local farmers in achieving their productivity goals.

Job Description: We are currently seeking a highly organised and customer-focused individual to join our team as a Parts Interpreter.

In this role, you will be responsible for assisting customers with their machinery parts requirements. If you are a multitasker who thrives in a fast-paced environment and enjoys interacting with customers, this is an excellent opportunity for you to contribute to our success and grow professionally.

Responsibilities:

• Assist in the management of front desk operations, including greeting customers, answering phone calls, and directing inquiries to the appropriate departments.

• Provide exceptional customer service by assisting customers with their parts inquiries, orders, and resolving any issues that may arise.

• Process parts orders accurately and efficiently, ensuring timely delivery to customers.

• Maintain inventory records and optimise stock levels to meet customer demand.

• Collaborate with the parts manager to ensure smooth operations and excellent customer service.

• Assist with dealership administrative tasks such as data entry, filing, and record-keeping.

• Support other departments as needed and actively participate in training and development programs.

• Deal with incoming and out-going freight logistics on a day-to-day basis

• Work with colleagues to continually improve rolling stock-take processes

Qualifications:

• High school diploma or equivalent.
• Previous experience in an administrative or customer service role is preferred.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with agricultural machinery and parts is desirable, however not essential.
• Proficient computer skills, including Microsoft Office Suite.
• Ability to work effectively in a team environment and multitask in a fast-paced setting.
• Self-motivated with a positive attitude and willingness to learn.
• Forklift Operators certification preferred.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for career advancement and professional growth.
• Comprehensive training and development programs.
• Supportive and collaborative work environment.

How to Apply: If you are a motivated individual with a passion for providing exceptional customer service in the agricultural industry, we would love to hear from you.

Please submit your resume and a cover letter outlining your relevant skills and experience.

Agwest Machinery is an equal opportunity employer. We appreciate all applications; however, only candidates selected for an interview will be contacted.