Parts Manager

Bolands Waterford are looking for an experienced Parts Manager to lead our parts department, support the team, and ensure we continue to deliver the high standards our customers expect. You will oversee day-to-day operations, maintain accurate stock control, and drive strong departmental performance in line with Manufacturer guidelines.

Responsibilities:

• Lead, mentor, train, and support the current Parts Advisor team to ensure strong individual and departmental performance.
• Take full ownership of Parts Department profitability, consistently delivering or exceeding revenue targets in line with BMW/MINI standards.
• Accurately receive, check, and store incoming parts, ensuring stock integrity at all times.
• Identify, source, invoice, and supply the correct parts and consumables to customers and internal departments using the dealership's systems.
• Provide clear, accurate quotes for all parts enquiries, supporting retail, trade, and internal customers.
• Ensure all parts invoicing is completed correctly, with full accountability for all items.
• Build a strong understanding of customer needs, offering relevant promotions and ensuring excellent service throughout the process.
• Manage all parts-related administration in line with manufacturer processes and guidelines.
• Maintain compliance with all regulatory requirements and uphold Manufacturer brand standards.
• Promote and follow safe working practices, setting an example for the team.
• Keep up-to-date knowledge of the full Manufacturer parts and accessories range.
• Use and maintain all manufacturer systems accurately and efficiently.

Profile:

• Proven experience in motor retail parts management is essential.
• Experience with CDK/Kerridge systems is a strong advantage.
• Analytical mindset with a track record of achieving and surpassing targets.
• High personal standards and an ability to instil the same level of quality within the team.
• Strong communication skills and the ability to work effectively with both customers and colleagues.
• Excellent attention to detail with a commitment to following established processes.