Parts/service advisor

Job Summary
We are seeking a dynamic and customer-focused Parts/Service Advisor to join our automotive team! In this vital role, you will serve as the primary point of contact for customers seeking vehicle repairs, maintenance, and parts services. Your enthusiasm and mechanical knowledge will help guide customers through their service experience, ensuring they receive exceptional support and accurate information. This position offers an exciting opportunity to combine sales skills with technical understanding, making a real difference in our customers’ automotive journeys. If you thrive in a fast-paced environment and are passionate about cars and customer service, we want to hear from you!

Duties

• Greet customers warmly and listen carefully to their vehicle concerns to determine service needs
• Provide detailed explanations of repair procedures, estimates, and available parts options
• Upsell additional services or parts that enhance vehicle performance and safety while maintaining transparency
• Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, alignments, suspension work, tire services, transmission repairs, diesel engine diagnostics, shocks & struts replacement, air brake systems, and auto body repairs
• Manage service writing and auto estimating processes accurately, documenting all work orders and customer interactions
• Handle cash transactions and process payments efficiently while maintaining accurate records
• Maintain a thorough understanding of automotive diagnostics and mechanical knowledge to answer customer questions confidently

Qualifications

• Excellent customer service skills with the ability to communicate technical information clearly and professionally
• Experience with vehicle maintenance services including oil changes, brake repair, tire service, alignments, suspension work, and transmission repairs
• Ability to upsell services effectively while ensuring customer trust and satisfaction
• Knowledge of auto estimating software and service writing practices is advantageous
• Familiarity with automotive repair specialties such as diesel engines, air brakes, shocks & struts is a plus
• Cash handling experience combined with a genuine enthusiasm for automobiles and salesJoin us to be part of a vibrant team dedicated to delivering top-tier automotive care! We value energetic professionals who are eager to grow their careers while providing outstanding service. This paid position offers comprehensive training opportunities in automotive repair processes and sales techniques—perfect for those passionate about cars and customer satisfaction.

Pay: $15.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person