THE TAYLOR GROUP INC

<p>Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.</p>
<h2></h2>
<h2>Duties/Responsibilities:</h2>
<ul>
<li><p>Works with customers and Field Service Mechanics to identify required maintenance.</p>
</li>
<li><p>Advises customers on necessary/suggested services.</p>
</li>
<li><p>Computes cost of replacement parts and labor to restore lift truck to condition specified by customer.</p>
</li>
<li><p>Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.</p>
</li>
<li><p>Processes parts and/or service sales orders in computer for invoicing.</p>
</li>
<li><p>Ensures that all paperwork relevant to each lift truck folder is scanned and kept current.</p>
</li>
<li><p>Keeps up with service personnel’s time and summits to Louisville contact per company policy.</p>
</li>
<li><p>Performs the duties of safety coordinator as assigned by the Louisville Safety Director.</p>
</li>
<li><p>Maintains files and records of all SSI owned vehicles to include drivers, insurance, truck expenses, recall notices, tags, location, and maintenance on vehicles.&nbsp; Issues Purchase orders for repair and maintenance done to vehicles.</p>
</li>
<li><p>Audits all expenses/purchases for all service personnel at Service Center. Creates reports on service mechanic sales, call-in sales, and expenses.</p>
</li>
<li><p>Any out of line situations regarding expenses, purchases, etc. are called to the attention of the Service Center Manager for corrective action.</p>
</li>
<li><p>Seeks out promotional materials, requesting bids from suppliers for best pricing and quality product.&nbsp; Keep ample stock on hand for sale to employees/customers, for service, guests, warehouses, and service centers.</p>
</li>
<li><p>Maintains adequate parts inventory for machines in area of responsibility.&nbsp;&nbsp; Reorders as necessary.</p>
</li>
<li><p>Maintains a research cross-reference file to correctly identify parts.&nbsp; Obtain prices on special parts and assemblies from the Research Analyst at headquarters office.</p>
</li>
<li><p>Furnishes customers with recommended parts inventory.&nbsp; Trains customers in the use of parts catalogs and PSO cards.</p>
</li>
<li><p>Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.</p>
</li>
<li><p>Expedites daily parts shipments.&nbsp; Expedites delivery on emergency or back-order items to accommodate customer.</p>
</li>
<li><p>Handles warranty claims and follows through to completion.</p>
</li>
<li><p>Assists supervisor in proper storage and disposal of EPA controlled waste.</p>
</li>
<li><p>Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.</p>
</li>
<li><p>All other duties as assigned</p>
</li>
</ul>
<h2>Required Skills/Abilities:</h2>
<ul>
<li>Must have very dependable computer skills and be able to work with web base program.</li>
<li>Must be in physical condition as job requires lifting, stooping, and bending.</li>
<li>Must have mechanical aptitude or experience in the forklift or other related fields.</li>
<li>Professional demeanor and self confidence in dealing with customers and outside contacts.</li>
<li>Must have valid driver’s license and good driving records to be insurable by corporate insurance carrier.</li>
<li>Operate equipment such as forklift.</li>
</ul>
<h2>Education and Experience:</h2>
<ul>
<li>High School graduate or GED equivalent</li>
<li>Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.</li>
<li>Previous experience in a customer service-oriented role preferred.</li>
</ul>
<h2>Benefits:</h2>
<ul>
<li>Medical/Prescription</li>
<li>Dental</li>
<li>Vision</li>
<li>Vacation</li>
<li>10 Holidays</li>
<li>401K</li>
<li>Life Insurance</li>
</ul>


PARTS/SERVICE COORDINATOR

PARTS/SERVICE COORDINATOR

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