Henderson Sport & Social

Party Coordinator Lead

Property Overview

Henderson Sport & Social is a state-of-the-art, 180,000-square-foot destination opening in Henderson, Nevada. The facility is designed to become the premier destination for youth and adult sports, recreation, fitness, dining, and family entertainment while serving as a gathering place for the local community.

Our facility features basketball, volleyball and pickleball courts, indoor turf fields, bowling, a dual level laser tag arena, Krazy Darts, miniature golf, arcade games, a full-service restaurant and bar, fitness center, Child Watch, and flexible event spaces capable of hosting birthday parties, tournaments, corporate outings, and community celebrations.

Managed by KemperSports, Henderson Sport & Social proudly embraces the Core True Service philosophy:

• Be Genuine, Helpful, and Friendly
• Service is a Team Sport
• To the Guest, Everything Matters
• Customer Happiness is Everything
• My Attitude is My Responsibility

Position Summary

The Party Coordinator Lead is responsible for overseeing the successful execution of all birthday parties and group events occurring during their assigned shift. This position provides leadership, coaching, and operational support to the Party Host team while ensuring exceptional guest experiences from the initial party confirmation through the conclusion of each event.

As the first level of leadership within the Family Entertainment department, the Party Coordinator Lead serves as a resource for Party Hosts, supports guest recovery efforts, coordinates daily operations, and helps ensure Henderson Sport & Social standards are consistently maintained. Party Coordinator Leads provide leadership during assigned shifts, ensuring consistent operational support throughout the week while helping maintain Henderson Sport & Social's standards for guest experience, team development, and event execution.

What Success Looks Like

• Deliver exceptional guest experiences by ensuring parties are well organized and professionally executed.
• Develop, coach, and support Party Hosts and Party Host Support team members.
• Anticipate operational challenges and proactively identify solutions.
• Maintain organized administrative systems and accurate event documentation.
• Foster teamwork and communication throughout the Family Entertainment department.
• Lead by example through professionalism, accountability, and a positive attitude.

Essential Duties & Responsibilities

Responsibilities include, but are not limited to:

• Oversee the successful execution of birthday parties and group events during assigned shifts.
• Coach, train, and support Party Hosts and Party Host Support team members.
• Serve as the primary escalation point for Party Hosts regarding guest concerns and operational questions before involving management.
• Confirm upcoming parties, process payments, update reservation notes, print party paperwork, and communicate event details with guests.
• Identify opportunities to enhance the guest experience through additional attractions, food and beverage offerings, or other facility experiences.
• Monitor party timelines, staffing assignments, and event execution to ensure operational efficiency.
• Maintain redemption inventory, stock prize displays, and ensure merchandise presentation standards are upheld.
• Assist with attraction operations, Guest Services, Party Host responsibilities, and other Family Entertainment functions as business needs require.
• Maintain knowledge of Henderson Sport & Social attractions, memberships, promotions, leagues, tournaments, and upcoming events.
• Complete opening, closing, administrative, and operational duties as assigned.

Qualifications

Minimum Qualifications

• Must be at least 21 years of age.
• Current TAM Card and Food Handler Card, or the ability to obtain both prior to employment.
• Minimum one year of hospitality, guest service, leadership, or related experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to lead and develop team members while maintaining a positive work environment.
• Ability to work evenings, weekends, holidays, and special events based on business needs.

Preferred Qualifications

• Previous supervisory or lead experience.
• Experience coordinating birthday parties, events, or hospitality operations.
• CPR/AED certification preferred (training may be provided based on company requirements).

Physical Requirements

• Stand and walk for extended periods throughout the shift.
• Frequently lift and carry up to 30 pounds.
• Occasionally lift or move up to 50 pounds.
• Bend, kneel, crouch, reach, push, pull, and climb stairs as needed.
• Work in a fast-paced, high-energy entertainment environment.

Reports To

Family Entertainment Manager

Classification

• Part-Time
• Non-Exempt
• Direct Tipped Position

Kemper Sports Management is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.