PAS CLERK

Title: Patient Access Services Clerk Department: Patient Access Services (PAS)

Status: 40 hours/week – Full Time Hours may be adjusted in response to workload demands; must be able to work flexible hours and weekend/holiday rotation. Low census may be utilized in accordance with hospital policy.

Role/Position Definition: Arranges for the efficient and orderly registration of patients and ensures that accurate patient demographic information is entered in HIS, ensures insurance information is collected and verified, reviews patient insurance coverage and uses estimator to determine amount due, collects payments; Serves as switchboard operator; Serves as customer service representative, cordially greets and receives hospital guests, ascertains their needs, and appropriately directs visitors and callers. Performs multiple clerical duties including the scheduling of patients for clinics and OP services; Acts as a communication resource for all customers, visitors and guests.

Qualifications/Position Requirements:

• EDUCATION/EXPERIENCE

• High School Diploma required.

• Knowledge of health insurance verification/co-pay/coinsurance/deductibles/collecting payment, preferred.

• Previous experience with computer systems, required.

• Knowledge of basic medical terminology, preferred.

• Ability to read, write and speak English language.

• 1 to 2 years previous experience as biller/registration clerk/customer service, preferred.

• Excellent interpersonal and communication skills, required.

• PERSONAL/SKILLS

• Demonstrates ability to establish effective working relationships and effective communication with peers, patients, families, providers and all other support hospital personnel.

• Demonstrates ability to manage multiple tasks in a stressful situation while maintaining composure and excellence in the delivery of registration and customer services.

• Exhibits exemplary critical thinking, and technical skills essential to job.

• Continually promotes excellence in the delivery of services to both internal and external customers.

• Demonstrates desire to be part of a health care team dedicated to providing the community and patients optimal care and excellent service.

• Evidence of a sense of responsibility, initiative, honesty and a positive attitude.

• Supports and contributes to the total hospital system by maintaining a hospital-wide perspective and serving on department/hospital committees as indicated.

• Knowledge of/or ability to learn to use various office equipment including: computers, multiple computer software programs, copiers, fax, printers, multi-line phone system, and other office equipment.

• Ability to type efficiently and spell accurately.

• Clear diction and good hearing are essential for interviewing and communicating with customers.

• Ability to effectively communicate with angry customers, guests in a manner that reflects a professional and caring approach.

• Ability to maintain confidentiality of records and information.

Equal Opportunity Provider and Employer

McKenzie Health System is an equal opportunity provider and employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.