Passenger Assistant

Job Summary
We are seeking a dedicated Passenger Assistant to join our team. The successful candidate will play a vital role in ensuring the safety, comfort, and well-being of passengers during transit. This position offers an opportunity to work in a dynamic environment where excellent customer service and effective communication are essential. The Passenger Assistant will be responsible for supporting passengers, particularly those with special needs, and assisting with daily operations to maintain a smooth and safe journey for all travellers.

Responsibilities

• Assist passengers boarding and alighting from vehicles, ensuring safety protocols are followed at all times.
• Provide excellent customer service by addressing passenger inquiries and offering support as needed.
• Communicate clearly with passengers
• Support passengers with mobility challenges or special needs, including securing wheelchairs or mobility aids.
• Maintain a clean and organised environment within the vehicle, ensuring safety equipment is in place and functional.
• Report any safety concerns or incidents promptly to the relevant authorities.
• Work collaboratively with drivers and other team members to ensure timely and efficient service delivery.

Requirements

• Prior experience in customer service or roles requiring strong communication skills is preferred.
• Excellent interpersonal skills with the ability to engage positively with diverse passenger groups.
• Good communication skills, both verbal and written, to effectively relay information and assist passengers.
• Ability to remain calm and professional in challenging situations, prioritising passenger safety at all times. .
• A commitment to providing high-quality service and ensuring passenger comfort and safety.
• Must be able to pass relevant background checks and adhere to safety regulations related to passenger transport. This role offers a rewarding opportunity to make a positive impact on passengers’ daily journeys while developing valuable skills in customer service and transportation operations.

Job Types: Part-time, Permanent

Pay: £12.80-£13.00 per hour

Benefits:

• Free parking
• On-site parking

Work Location: In person