Passenger Liaison Administrator

Mō te tūnga | About the role

As the Passenger Liaison Clerk, you'll be the first point of contact for personnel travelling on RNZAF, foreign military and chartered NZDF aircraft.

You’ll play a key role in supporting day-to-day military air operations through customer service, passenger processing and administration activities.

Your responsibilities will include:

• Processing travel applications and responding to passenger enquiries
• Managing passenger check-in and preparing flight documentation
• Managing the Air Movements inbox and coordinating flight-related communications
• Managing the flight notice board and screens
• Supporting general administrative and operational activities within the Air Movements team

There are also some physical aspects to the position, including assisting with baggage handling and lifting, so a reasonable level of fitness is required.

The salary for this role starts from $60,903 with a midpoint of $68,852, inclusive of a 4% superannuation contribution. Appointments within this range are based on skills and experience.

Please Note: The formal title for this role within NZDF is Passenger Liaison Clerk.

Applications may be reviewed upon receipt. It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants.

Ngā pūkenga me ngā wheako | Skills and Experience

We're looking for someone who enjoys working with people and takes pride in delivering excellent customer service. You'll be organised, adaptable and comfortable balancing administration responsibilities with customer-facing duties.

This can be a busy role, so being able to multitask, use your initiative and work around the operational tempo will help you succeed.

To be successful in this role, you will bring:

• A full, clean Class 1 Driver Licence (essential)
• Good computer literacy, including confidence using Microsoft Office suite
• Strong communication and interpersonal skills, with the ability to build positive relationships across a diverse stakeholder group
• Previous experience in administration, customer service or the air travel industry
• Military experience or knowledge (advantageous but not essential)

This is an opportunity to be part of a supportive and high-performing team operating in a unique military aviation environment.

Nōu te rourou | What's in it for you

Safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.

NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.

Me pēhea te tuku tono | How to Apply

Applications close on Tuesday 1 September 2026.

Use the links on this page where you’ll be directed to the Defence Careers website.

Please Note:

• All applications must be made online, via the Defence Careers website. Each listing contains the Position Description.
• Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
• Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.

NZDF Employees/Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.

NZDF Contractors – please apply via the Defence Careers website.

NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.

Please Note:

To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here’s what you need to know:

Low Level Security Clearance

• You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
• At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
• You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.

If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.