Passenger Service Agent Trainer

Primary Responsibilities and Duties

• Confers with management to gain knowledge of work situations requiring training for employees to better understand policies, procedures and regulations
• Formulates teaching outline and determines instructional methods to be utilized. Coordinates, performs and oversees on-the-job training.
• Maintains files and records as necessary
• Tests trainees to evaluate employee comprehension.
• Reports on progress of employees during training period
• Performs weekly audits to ensure safety and regulation compliance.

This descriptions is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills and abilities. The PAX Trainer will follow programs that instruct employees on serving the needs of the individual airline and the associated servicing requirements of the aircraft in accordance with airline and Menzies Aviation policies and procedures.

Qualifications

• Must have at least 2 years Passenger Service Agent experience
• Must pass pre-employment medical and drug test, ability to lift up to 35 lbs.
• Good Interpersonal, communicative skills
• Ability to read and interpret documents such as safety rules, operating & maintenance instructions & procedure manual
• Ability to write routing reports and correspondence.
• Ability to communicate with a diverse group of employees
• Additional duties as assigned.

Licenses & Certifications

Required

• DRIVERS LICENSE

Preferred

• EMPLOYEE BADGE

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Leader: Inspires teammates to follow them

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.