Passenger Services Associate

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Job Location: Singapore

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About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:
About Us

GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check-in and boarding, baggage services and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhancing service level, with a strong emphasis on maintaining high safety standards.

Why Join Us

As a Passenger Services Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Key Responsibilities

Greeting passengers upon their arrival and ensuring a smooth departure process. This includes checking in and managing various flight and customer requests

Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops

Gate handling duties including communicating with airline crews and coordinating departure activities with various departments

Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)

Assisting passengers who require special assistance

Assisting to create operational logs and documentation as required, such as gate reports and counter reports

Act as an interface between passengers and airline customers

Maintain professional decorum, grooming and communication at all times

Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities

Maintain full awareness of assigned flight schedules and statuses, and gate changes

Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs)

Any other Ad-hoc duties assigned by your supervisor

Key Requirement

Able to perform rotating shift work including weekends and public holidays

Customer Oriented and a good team player

Comfortable with using computer

Able to converse and write in English confidently

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