Patching Operations Process Specialist

Experience

: 6-9 Years

Role

: Patching Operations Process Specialist

Key Skills:

• OpenSystems and middleware administration / patching knowledge
• Acceleratedpatch operations, change, VRA and cross-team coordination
• SOP, RACI, control gates, evidence closure and 24x7 operational readiness

Responsibilities:

• Own the operating process and day-to-day coordination needed to run weekly accelerated patching and urgent 3-day cases end-to-end. This role is accountable for operating rhythm, readiness, cross-team hand-offs, escalation and evidence closure.
• Oversee / accountable for assigned accelerated patch cycles from scope confirmation through testing, deployment, live verification, reconciliation and closure
• Maintain cycle plans, RACI, action logs, decision deadlines, approvals, dependencies, risks and escalation status
• Coordinate readiness across GIS, HCL, Open Systems and Middleware teams, SBE, Network, application custodians, TCOE, Service Recovery and Change Management
• Track patch scope, CRQ readiness, approved VRAs, deferments, exclusions, failed patches, rollback actions and pending validation evidence
• Support rostered overnight, weekend and public-holiday patching activities, including bridge coordination and handover to accountable decision owners
• Define and maintain SOPs, control gates, cut-off times, escalation paths, duty coverage and exception routes for weekly and urgent patching lanes
• Coordinate process walkthroughs, readiness reviews, dress rehearsals and transition into BAU
• Compile case closure records and support SLA, KORI and KRCSA evidence preparation
• Identify recurring process or ownership gaps and raise requirements to the Tooling, Data & Automation role for implementation

Requirements:
Diploma or bachelor’s degree in Information Technology, Computer Science, Engineering or related discipline

• Minimum 5–8 years in infrastructure operations, patch management, change coordination, service delivery or technology process governance
• Hands-on knowledge of Open Systems administration covering Windows, Linux/Unix and server patching principles
• Working knowledge of middleware administration and patching, such as WebLogic, WebSphere, JBoss, Apache HTTPD/Tomcat or equivalent platforms
• Experience coordinating production changes across infrastructure, middleware and application teams
• Working knowledge of CRQ/change processes, VRA/exception handling, rollback and post-patch validation
• Comfortable supporting rostered overnight, weekend and public-holiday activities when patch windows require
• Strong documentation, stakeholder follow-up, issue triage and escalation discipline
• ITIL certification or equivalent service-management experience is preferred

Saksoft Limited is a leading Digital Transformation Solution Partner for clients across the globe. The ensuing pandemic has accelerated maturing of the digital revolution, making it imperative for companies to invest in automation, technology-led cost moderation and digitalisation-induced improvement in organisational productivity. At Saksoft, we bring into play a business model that has transformed in line with customer needs. Our

‘Inch Wide Mile Deep’

positioning has helped create mission critical, vertical relevant solutions.

Our solutions are predominantly focussed on

Fintech

,

Logistics & Transportation

,

Retail/E-commerce

,

Health care

and

Telecom

account for over 70% of our revenues. Our competence and track record have made us the trusted partner to Public Sector companies in Singapore and United Kingdom.Customers today, are no longer looking for the best in the world. They want the best in the street. With our

String of Pearls

strategy, Saksoft is a group made up of organisations that are specialists in specific verticals, region and uniqueness. These qualities have helped our clients select us a partner of choice for their

digital transformation

journey, for over 2 decades

With our spread of technology solutions ranging from Intelligent Automation, Legacy Modernisation, and Managed Infrastructure support,

Advanced Analytics

and Quality Assurance, Saksoft is a well placed to address and resolve almost every technology challenge that a client faces.

Saksoft is a public listed in India on NSE and BSE under the permitted trading category.

To know more about Saksoft, feel free to write to us on

[email protected]