Patient Access / Administrative roles

Patient Access / Administrative Specialist
MedStar Washington Hospital Center
Washington, DC 20010
Pay Range: $20.00–$32.75 per hour
Job Type: Full-Time
Workplace: On-site

Job Summary

MedStar Washington Hospital Center is seeking a detail-oriented Patient Access / Administrative Specialist to support daily patient registration and administrative operations. This position assists patients with check-in and check-out, appointment scheduling, insurance verification, payment processing, and general front-office support.

Responsibilities

• Greet patients and provide professional customer service.
• Register patients accurately in electronic scheduling and billing systems.
• Schedule and confirm patient appointments.
• Verify demographic information, insurance coverage, referrals, and authorizations.
• Collect and process applicable patient payments.
• Answer telephone calls and respond to routine patient questions.
• Maintain accurate patient records and administrative documentation.
• Coordinate with clinical departments, physicians, insurance providers, and other hospital staff.
• Support daily administrative and patient access activities while maintaining confidentiality.

Requirements

• High school diploma or GED.
• Previous customer service, medical office, registration, or administrative experience preferred.
• Strong communication and organizational skills.
• Basic computer and data-entry skills.
• Ability to work accurately with confidential patient information.
• Knowledge of medical terminology or healthcare registration systems is a plus.

Benefits

Eligible employees may receive healthcare coverage, dental and vision benefits, paid time off, retirement benefits, and other benefits according to MedStar Health eligibility and plan requirements.

How to Apply

Apply through the MedStar Health careers site and search for Patient Access, Patient Registration, Administrative Assistant, or related positions in Washington, DC. MedStar's current postings describe patient registration, insurance verification, scheduling, and administrative support as core responsibilities for comparable roles.

Pay: $20.00 - $32.75 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Relocation assistance
• Vision insurance

Work Location: In person