Patient Access Associate

Job Summary Ensures smooth patient flow and proper registration for all services provided in Nappi including ambulatory clinic registration, lab, radiology, convenience care, and infusion procedures.

• Interviews patients to complete registration process to obtain demographics and financial information.
• Determines if patient is in need of an estimate based on current CMS No-Surprise Act requirements, informs patient of estimate, estimated out-of-pocket balance, offer to collect and/or offer payment plan or financial assistance. Copay collection.
• Registration WQ monitoring, quality review and support.
• Will act as a liaison between patients and internal departments

Minimum Qualifications Associates degree and two (2) years of related patient financial/insurance services experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Certified Health Access Associate (CHAA) required.**

• Candidates who do not currently possess CHAA will be required to obtain certification within 2 years of appointment**

Preferred Qualifications Experience working with a diverse patient population and efficient keyboarding skills preferred.

Work Days M-F Days

Message To Applicants This position was originally posted on August 5th, 2024. It was refreshed on 8/29/2024.

Recruitment Office: Human Resources