Patient Access Coordinator

Position Overview

Sunrise Medical Group is seeking a compassionate, organized, and detail-oriented Patient Access Coordinator to support patients throughout the scheduling, registration, and appointment access process. This role serves as an important connection between patients, providers, clinical teams, and administrative departments, helping ensure patients receive timely information and a smooth experience when accessing healthcare services.

The ideal candidate has excellent communication skills, strong attention to detail, and the ability to manage multiple patient requests while maintaining confidentiality and professionalism.

Key Responsibilities

Patient Access & Scheduling

• Serve as a primary administrative contact for patients seeking appointments and healthcare services.
• Schedule new patient visits, follow-up appointments, consultations, and other services.
• Manage appointment changes, cancellations, and rescheduling requests.
• Communicate appointment availability, preparation instructions, and next steps.
• Coordinate scheduling with providers, clinical staff, and other departments.
• Monitor scheduling queues and follow up on outstanding requests.

Patient Registration

• Collect and accurately enter patient demographic, contact, insurance, and registration information.
• Review patient records for missing or outdated information.
• Assist patients with registration forms and electronic intake requirements.
• Update patient information when changes are reported.
• Ensure required administrative information is available before scheduled appointments.

Insurance & Referral Support

• Collect and review insurance information according to established procedures.
• Assist with eligibility and benefits verification when assigned.
• Identify referral, authorization, or pre-certification requirements and route them to the appropriate staff.
• Communicate general administrative information regarding insurance requirements without providing clinical or coverage interpretations beyond the role's scope.
• Maintain accurate insurance documentation.

Patient Communication

• Respond to patient inquiries by phone, email, secure messaging, and approved communication channels.
• Provide clear and courteous assistance regarding scheduling, registration, forms, and administrative procedures.
• Help patients understand the next administrative step in the access process.
• Escalate clinical, urgent, financial, or complex concerns to the appropriate department.
• Maintain a professional and patient-centered approach during all interactions.

Administrative Coordination

• Maintain accurate records within electronic health record (EHR) and practice management systems.
• Document patient communications and scheduling activities appropriately.
• Track pending appointments, referrals, authorizations, and administrative requests.
• Prepare routine access reports and scheduling summaries as needed.
• Assist with improving patient access workflows and administrative procedures.

Team Collaboration

• Work closely with physicians, nurses, medical assistants, billing staff, referral teams, and practice leadership.
• Coordinate information between patients and internal departments.
• Assist with resolving scheduling and registration issues.
• Participate in team meetings and process-improvement initiatives.
• Perform additional administrative duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• 1–3 years of experience in patient access, medical scheduling, healthcare administration, customer service, registration, or a related field.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Accurate data-entry and documentation skills.
• Ability to handle confidential patient information appropriately.
• Strong computer skills and comfort working with electronic systems.
• Ability to manage multiple patient requests and priorities.
• Ability to work independently in a remote environment.

Preferred

• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Health Information Management, Communications, or a related field.
• Experience working in a medical group, physician practice, outpatient clinic, hospital, or specialty-care organization.
• Familiarity with EHR and practice management systems.
• Experience with insurance verification, referrals, authorizations, or medical scheduling.
• Previous remote healthcare administrative experience.
• Certified Healthcare Access Associate (CHAA) or similar healthcare access credential is a plus.

Core Competencies

• Patient access
• Appointment scheduling
• Patient registration
• Insurance coordination
• Healthcare administration
• Patient communication
• Data accuracy
• Documentation
• Confidentiality
• Organization
• Problem-solving
• Customer service

Benefits

• Fully remote administrative work environment
• Competitive compensation
• Paid time off and company holidays
• Medical, dental, and vision benefits where eligible
• Retirement savings options
• Paid onboarding and role-specific training
• Professional development opportunities
• Supportive healthcare environment
• Opportunities for career advancement

Important Role Scope

This position is administrative and patient-access focused. The Patient Access Coordinator does not provide medical advice, diagnosis, treatment recommendations, or emergency medical services. Clinical or urgent patient concerns must be directed to appropriately qualified healthcare personnel.

Equal Opportunity Employer

Sunrise Medical Group is committed to maintaining an inclusive, professional, and respectful workplace. Employment decisions are based on qualifications, experience, performance, and business needs, consistent with applicable federal, state, and local employment laws. We encourage qualified candidates from healthcare administration, patient access, scheduling, registration, customer service, and medical office backgrounds to apply.

Pay: $25.05 - $30.16 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Professional development assistance

Work Location: Remote