Patient Access Coordinator

Job Summary

Assisted Recovery Centers of America, LLC (ARCA) is seeking a compassionate, organized, and dedicated Patient Access Coordinator to serve as a key point of contact for individuals seeking clinical and behavioral health services. This position helps facilitate timely access to care by supporting the intake and scheduling process and coordinating with patients, referral partners, and ARCA’s multidisciplinary care team.

Job Description

The Patient Access Coordinator provides professional and welcoming support throughout the patient access process while maintaining accurate documentation and effective communication with patients, referral partners, and clinical staff. This role requires strong organizational and interpersonal skills, attention to detail, cultural sensitivity, and a commitment to ARCA’s mission, vision, and values.

Key Responsibilities

• Completes eligibility and required intake paperwork to support the patient access process
• Schedules initial appointments for clinical services and assists with coordinating timely access to care
• Provides in-clinic coordination and support to facilitate the patient experience
• Performs urine drug screens (UDS) in accordance with ARCA policies, procedures, and applicable requirements
• Coordinates with ARCA’s medical providers, behavioral health staff, and other members of the care team to facilitate patient access to services
• Responds to calls from prospective patients, current patients, and referral partners regarding services and the referral process
• Documents patient interactions, services provided, and other relevant information accurately in the electronic medical record system (CareLogic)
• Communicates and collaborates with the multidisciplinary team through electronic medical records, communication platforms, and other established systems
• Maintains professionalism, confidentiality, and cultural sensitivity in all interactions with patients, families, referral partners, and members of the care team

Education/Certification

• High school diploma or equivalent required; additional healthcare, behavioral health, or human services education preferred.
• CPR/First Aid and other relevant certifications preferred.

Experience

• Previous experience in healthcare, behavioral health, substance use treatment, or a related service setting preferred.
• Experience with patient scheduling, intake, electronic health records, or customer service preferred.

Skills & Knowledge

• Strong communication, organization, and interpersonal skills with attention to detail.
• Ability to maintain confidentiality and interact professionally and respectfully with diverse populations.
• Basic knowledge of behavioral health/substance use services and electronic health record systems; ability to learn CareLogic and ARCA-specific processes.

Working Conditions

• Location: Primarily office-based at ARCA’s downtown location, 1430 Olive St., St. Louis, Missouri 63103.
• Hours: 40 hours per week, during regularly scheduled clinic hours. Some flexibility may be required based on clinic operations and patient needs.
• Physical Requirements: Ability to remain in a clinical office environment for extended periods, including sitting, standing, walking, and occasional lifting of office or clinical supplies.