Patient Access Coordinator

Job Summary:

Access Healthcare's Patient Access Engagement Division has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position.

Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities. 

Duties/Responsibilities:

• Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather & input patient demographic and insurance information into the practice management system.
• Report complex clinical issues to the appropriate supervisor/client partner.
• Document call activity, outcomes, and other notes as needed in the client system.
• Work collaboratively with colleagues to meet the goals and objectives of the department.
• Assist callers and navigate them to the appropriate resources.
• Must meet attendance and performance standards.
• Perform other duties as assigned.

Required Skills/Abilities:

• EPIC System
• Experience using an EMR and scheduling software
• Excellent communication skills over the phone
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Education and Experience:

• 1+ Year(s) of experience with HIPAA and patient privacy requirements.
• 2+ Years of experience with medical terminology, EHR systems, and insurance processes.
• 2+ Years of experience in healthcare customer service or clinical support environments.
• 2+ Years of experience working in a call center

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at a time.