Patient Access Coordinator

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area

• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations

• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk

• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.

• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.

• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.

• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

• High school diploma or equivalent combination of education and experience required.

• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process

• Less than one year of customer service, administrative or related experience required.

• Experience in a receptionist position or experience with medical front office procedures preferred.

• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.