The Pillars Ai

Position Overview
We are seeking a highly organized, compassionate, and patient-focused Patient Access Coordinator / Float Medical Assistant to support our clinical team and deliver an exceptional patient experience.
The primary responsibility of this role is to provide outstanding patient access, customer service, and care coordination throughout the patient's journey—from scheduling and arrival through checkout and follow-up. The Patient Access Coordinator will serve as a welcoming and knowledgeable point of contact for patients and families, helping ensure that every interaction is efficient, respectful, responsive, and centered on patient satisfaction.
This position will also be cross-trained to perform Medical Assistant (MA) responsibilities and will provide float coverage for clinical teams as needed. The successful candidate must be comfortable transitioning between front-office patient access responsibilities and back-office clinical support while maintaining a consistently high level of service and professionalism.
Patient Experience &amp; Patient Access
<ul>
<li>Serve as a primary onsite resource for patients, providing a warm, welcoming, and professional experience.</li>
<li>Greet patients and assist with arrival, check-in, checkout, and patient flow.</li>
<li>Support digital and kiosk check-in and provide hands-on assistance when patients need additional support.</li>
<li>Confirm and update demographic, insurance, and other patient information.</li>
<li>Collect copays, balances, and other applicable payments.</li>
<li>Manage waiting-room needs and communicate proactively with patients regarding delays, next steps, and expectations.</li>
<li>Schedule appointments, follow-up visits, and other appropriate patient services.</li>
<li>Assist patients with referral authorizations, orders, instructions, and other access-related needs.</li>
<li>Handle patient-access exceptions that require an onsite team member to assess the situation and provide personalized assistance.</li>
<li>Respond to patient questions and concerns with professionalism, empathy, and a solution-oriented approach.</li>
<li>Identify and appropriately escalate patient concerns while working to resolve issues promptly.</li>
<li>Help create a seamless transition between scheduling, registration, clinical care, checkout, and follow-up.</li>
<li>Maintain a patient-centered approach that promotes patient satisfaction, trust, and confidence in the care team.</li>
</ul>
Medical Assistant Cross-Training &amp; Float Responsibilities
The Patient Access Coordinator will be cross-trained to the Medical Assistant role and will provide clinical coverage as needed based on clinic volume, staffing needs, and patient-care requirements.
Clinical responsibilities may include:
<ul>
<li>Complete pre-visit planning and chart preparation.</li>
<li>Room patients and ensure a welcoming and comfortable clinical experience.</li>
<li>Obtain and document vital signs, height, weight, medication reconciliation, allergies, and clinical history.</li>
<li>Prepare examination and procedure rooms.</li>
<li>Assist providers with examinations, treatments, and office procedures within applicable scope of practice.</li>
<li>Perform point-of-care testing and specimen collection/handling within scope and established protocols.</li>
<li>Support provider EHR work queues and clinical documentation workflows.</li>
<li>Track ordered diagnostic tests and ensure results are appropriately routed to providers for review and follow-up.</li>
<li>Communicate relevant patient concerns, changes in condition, or discrepancies to the appropriate clinical team member.</li>
<li>Perform room turnover, including cleaning, disinfecting, restocking, and preparing rooms for the next patient.</li>
<li>Maintain clinical supplies and equipment and assist with inventory, ordering, stocking, and distribution.</li>
<li>Routinely inspect clinical equipment and report maintenance or safety concerns.</li>
<li>Respond appropriately to changes in a patient's medical status and initiate the emergency response process when necessary.</li>
<li>Provide appropriate patient instructions and reinforce provider-directed follow-up plans.</li>
</ul>
Front- and Back-Office Flexibility
<ul>
<li>Provide coverage for both patient access and clinical operations based on daily staffing and patient volume.</li>
<li>Work collaboratively with providers, Medical Assistants, nurses, administrative staff, and leadership.</li>
<li>Transition smoothly between front-office and clinical responsibilities while maintaining patient confidentiality, professionalism, and service standards.</li>
<li>Assist with onsite documents, scanning, forms, signatures, and other tasks that cannot be completed through virtual workflows.</li>
<li>Maintain a clean, organized, safe, and patient-friendly environment.</li>
</ul>
Technology &amp; Workflow Optimization
<ul>
<li>Utilize electronic health records, scheduling systems, digital check-in tools, and other technology to support efficient patient access and clinical operations.</li>
<li>Help patients navigate digital and automated workflows when additional assistance is required.</li>
<li>Focus onsite time on patient needs and activities where personal interaction, empathy, clinical judgment, and hands-on assistance provide the greatest value.</li>
</ul>
Qualifications
<ul>
<li>Previous experience in a physician office, outpatient clinic, healthcare, patient access, or medical setting preferred.</li>
<li>Medical Assistant experience or willingness and ability to complete Medical Assistant cross-training required.</li>
<li>Strong customer-service and interpersonal skills with a demonstrated commitment to patient satisfaction.</li>
<li>Strong knowledge of medical terminology and healthcare workflows.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask, prioritize, and transition effectively between patient access and clinical responsibilities.</li>
<li>Experience with electronic health records and medical office software.</li>
<li>Ability to maintain patient confidentiality and comply with HIPAA and applicable regulatory requirements.</li>
<li>Ability to work effectively in a fast-paced environment and adapt to changing staffing, patient volume, technology, and workflow needs.</li>
</ul>
Core Expectations
The Patient Access Coordinator / Float Medical Assistant is expected to consistently demonstrate:
<ul>
<li>Patient-centered service</li>
<li>Compassion and professionalism</li>
<li>Responsiveness and accountability</li>
<li>Clear communication</li>
<li>Teamwork and flexibility</li>
<li>Clinical accuracy and attention to detail</li>
<li>Commitment to patient satisfaction</li>
<li>Willingness to cross-train and support the team wherever patient needs are greatest</li>
</ul>
The ultimate goal of this role is to ensure that patients experience seamless, compassionate, and coordinated care at every touchpoint, while providing the clinical team with flexible Medical Assistant coverage when needed.
Pay: $16.00 - $18.00 per hour
Benefits:
<ul>
<li>401(k)</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
Work Location: In person

Patient Access Coordinator / Float Medical Assistant

Patient Access Coordinator / Float Medical Assistant

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